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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I can't view my bill

I'm logged into the website but when I try to access my O2 account it says.... Please bear with us. We are really busy at the moment. I've tried several times over as many days but get the same message every time. I want to view my bill but I'm going...

My O2 not working

I bought a new phone contract almost a week ago, but My O2 isn’t working. I’ve tried logging in but it says that My O2 isn’t available to me yet, and then if I try to login on the website it says I don’t have a contract. Why is this?

Can’t track my order

My order has been dispatched but I can’t track this on my 02 as it’s not showing? I received the email but still can’t see when it’s going to arrive. Keep getting disconnected from live chat.

Name change

How do I change my name, as I’ve got married and I am no longer a miss I am a Mrs, I wish for this appear on my account so need help!! Please!!

Resolved! Manage payment card

I need to change the payment card for my top ups but can’t find where to do this on the website

Cancel tariff

Hi, I want to cancel airtime tariff

Aura

I dont want to recieve messages from Aura how do i disable it ?

Cant view my plan on the o2 app

Hello I got a new pay monthly contract samsung Galaxy s10 and since I have had it i have been unable to access my plan to view how much calls, data and texts I have used it has been like this for 2 to 3 weeks.

Resolved! STAC

I'm trying to give my STAC from 3 network but the page says not found. I can only access the PAC page which isn't of any use.

Resolved! Connection

Received sun card and number which is [Removed] but I cannot connect to start Pay as you go account. Please help me.

O2

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