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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 10095 Views
  • 1 replies
  • 1 kudos

Remove age restriction

I'm currently trying to remove age restriction from my account, but I can't do it online or using the 61018 phone number because they require me to have a credit card.It says alternatively I can call the 202 customer service number or go in store. Cu...

Alexj by • Level 1: Joiner
  • 1103 Views
  • 5 replies
  • 0 kudos

Web Live Chat

Has the3 o2 live chat option just ceased to exist? As i have been trying to call them but their phones are too busy and have tried to speak with someone via their usual live chat option but cannot find it anywhere?

LGlithero by • Level 1: Joiner
  • 1441 Views
  • 6 replies
  • 0 kudos

Trouble with paying bill & APP

Can anyone help me out before i lose my s***. Phones been cut off, trying to pay it IN FULL today & cant call 202 from my phone, cant access the o2 app...Tried calling from someone elses phone to pay it but that department isnt working either. HOW AM...

Disney+ and cashback

Hi, how do I redeem my 6 months free disney+ and cashback?Regards

Rafael by • Level 1: Joiner
  • 535 Views
  • 2 replies
  • 0 kudos

can't access My O2

Hi I have tried to get into my O2 account but keeps saying account details not found. HELP

MJB by • Level 1: Joiner
  • 407 Views
  • 1 replies
  • 0 kudos

My 02

I can't log into the my 02 app. It says my account is registered to another number. I have just changed my number to my new phone and would like the app on the phone

Ant13 by • Level 1: Joiner
  • 356 Views
  • 1 replies
  • 0 kudos

Not receiving email

HiWhen going to Register with O2, the confirmation email is not received for me to verify. Tried re-entering the email address but same result. Help.....

Alya by • Level 1: Joiner
  • 791 Views
  • 4 replies
  • 0 kudos

Data

Does anyone know why the data allowance has disappeared from the dashboard on the my o2 app??

NickJC83 by • Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Trying to add Disney+

I’m trying to add Disney+ as an extra but keep getting the message ‘oops, we werent able to add your extra. Please try again’ It might be because i hadnt paid my bill but i have now so whats the issue?

Disney1 by • Level 1: Joiner
  • 463 Views
  • 2 replies
  • 0 kudos

6 months of free Disney

Hi, just bought new phone on mobile phones direct website. I've chosen o2 as I wanted the 6months free Disney but haven't received any links to activate it. Please help

Venerdi by • Level 1: Joiner
  • 2101 Views
  • 9 replies
  • 0 kudos
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