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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Problems with MyO2 app and account

I have recently joined O2 and set up my O2 account online and in the app on my new phone with the new phone number I received from O2. I then transferred my old number across and it came through on Wednesday. Since the transfer, I am having problems ...

Resolved! Balance

How do you take money out of your O2 account? i have £4 in and i can’t use it to pay anything as my monthly bill is £20 and i can only add £10, £15 or £20 and so on which is no use to me.

I can't remove my The Ultimate Bolt On.

Hello, I can't remove my The Ultimate Bolt On.

Resolved! Free Diggit BT Speaker Twin pack

I ordered the above as part of a tablet purchase on 05/08/2019 and as yet have not received delivery of the product. As it is classed as an accessory it cannot be tracked via the website. Can anyone help?

Resolved! O2 App Issues

Hi I have the O2 App loaded on my iPhone and it requires a 4 digit PIN to access the account. When I try to log in using the App it informs me that my PIN has expired.There is a link which offers the option to "Change PIN", but following that link si...

Resolved! Got charged for no reason

HelloI been abroad around 3-4 weeks ago and I got charges £35.83 for something I dont know.It was saying for using internet but I never even used it. There was 1 time I sow it on buy accident and turned it off straight away.I would wish to get refund...

Resolved! Myo2 app showing incorrect number

So got a new sim to convert to payg. Got old number switched to the new sim but in the myo2 app the number showing is the number for the new sim so I can’t manage my account there. How do I fix? Thanks

Resolved! Unable to access my account.

Hello,I wanted to contact a agent through the chat as I am hearing impaired. I went to press "mange your account 24/7" an error appears: 403 error, the request could not be satisfied. Request blocked. Generated by cloudfront (Cloudfront). Request ID ...

Resolved! Bills

I simply want to view my bills , cant find how to do that , if I go to "My 02" and view bills , it sends me back to a login page and I go round and round in circles.Why is something so obvious so hard to do ?

Resolved! My O2 usage is blank

Hello, I have recently joined O2, set up the My O2 app fine, it used to work but now when I come onto it the "usage" section on the homepage where it tells you data/minutes/texts is blank and look as if they are unable to load properly. This is quite...

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