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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Extras

Will I still keep my extras if I change tariff

£15 Big bundle not working

I bought a £15 bundle yesterday and it never worked

Bolt ons

Hi I've run out of data on my iPad. I have altered my data package which won't start until next period so I need to buy a bolt on. However, when I go to buy a bolt on I just get the message about my change to monthly package. How do I top up?

Resolved! Scam?

I have received this via text today...thinking it may be a scam. It came from number +447507319810. I have tried to forward message to 7726 as advised to a previous person who has also raised this concern also but won't let me forward on. Txt that ca...

Resolved! move phone number

I have just bought a new phone with pay monthy o2 sim. I already have a pay as you go sim with o2. Both are active. I would like to transfer the pay as you go number to my pay monthly sim. Both sims are active. If possible I would like to swap the ph...

Resolved! Access to bills that are over 6 months old

I can only see bills from the last 6 months but need to view older bills for tax purposes - how can I access these?

Resolved! No sim card

Hello there, I bought a new phone that is Google Pixel 4 and I changed my O2 sim card from my iphone to Google Pixel 4 but it is not allowing me to call, text and turn on my mobile data as well. I've tried everything from switching off/on, reset, che...

Change of address

I've been trying to update my address with o2 for a month. Every time I login to My O2 it keeps wanting me to log back in when I select 'bills' and try to follow the steps the 'help' page suggests for changing my address. literally going round in cir...

Have ported number Account still showing my starter number

Hi i took out a PAYG phone and ported my old number today. However my o2account still has the old number and when I enter my ported number, I get the message that the number is not recognised. Should I wait til tomorrow to make sure everything’s been...

4G isn’t working

Just travelled from Northern Ireland to the republic and my 4G isn’t working

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