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My O2

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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Refunding phone and cancelling contract

I ordered a new phone on a 36 month contract yesterday and the phone is due to arrive today. I have already decided I do not want this phone or the device&airtime 36-month contract. How do i go about cancelling the contract during the change my mind ...

Resolved! how to add my pac code from old service provider

i need to add my new pac code from old service provider how do i do this

Resolved! 5 free credit

Hello how can i get 5 free pounds?

Resolved! my account

I can't log in to my account

25% discount

My company is on the list for this discount but I cannot find add discount to my o2. Have tried to follow instructions but won’t acknowledge my password with discount code. Has anybody done this if so how? Thanks

How change payment date

Can someone help me?

Friends and Family

I upgraded my phone online about a week ago. I had friends and family discount but it has not seemed to carry over... do I need to do anything?? Does it carry over?

Free Huawei Freebuds

Was told when I upgraded to the Huawei that I was able to get free freebuds or a huawei smart watch but can’t seem to find how I go about getting either? Anyone else had this problem or know where I can get them from?

Where has my Data gone?

I bought 12gb of extra data - better value.I've only used 1gb (I'm not a heavy user).Now MyO2 says I have run out.My 'dashboard' says I still have 11gb.What is going on please?

Getting in touch

Does anyone know how to get through the FAQ process and actually get a response from someone. It said ASK ALICCE or somesuch but any question I asked was clearly answered by a robot as it was just general rubbish and not specific at all.HELP please

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