Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Upgrade

HiI remember an o2 agent mentioned that I am allowed to change my phone for free every year, and need to give back my current phone. I did this last year perfectly and thought I could do it again now as the time is almost there. Can someone please ad...

202

Y am I alway Taken to a computer he just tells me to go on My O2 I need to speak to someone about paying extra on my device plan and my O2 tells me to ring 202 but then 202 Just tells me to use My O2 going round in circles and I’m getting fed up with...

0800 costs

How much do calling 0800 numbers from mobile?

Not my name?

At the top of the Accounts section of the My O2 app, it’s showing a little sim icon and a persons name next to it.Well that name isn’t me?, any idea what’s going on?Thanks

Resolved! My o2 app not working

I recently signed up to o2 and had my number transferred to my new from BT mobile. Since doing that (around a week ago) every time I load my account screen on the o2 app it says ‘Oops something went wrong’ the same if I try to view my bill. I suspect...

Middle Names Necessity?

Hi Folks, Had a contract with O2 for the last 18 months and I've been offered a refresh. I was doing the application etc., when I realised that only one of my middle names had been inputed when I made the account. How can I change this? Or do I even ...

Resolved! Unable to find order on myo2

I have an email with an order number. However, when I try check myo2 there is nothing there. I tried ringing o2 but the automated service did not have an option for issues with orders and then it gave me advice and hung up.

My O2 App

Just updated the app today on my android phone and now I dont have the option to sign in with my fingerprint. Anyone else with same issue?

Someone using my old phone but receiving my current text messages?

My mum in law is using my old iphone 5 with a new number for last few months on a differnet network. But she has started recieving my current text messages on her phone why is this happening and how???

Resolved! Change home address

Hello I would like to change my home address

O2

Forum Posts