My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9888 Views
  • 1 replies
  • 1 kudos

Resolved! How to report a bug in O2 software

All names,numbers, and email addresses below are fictitious in order to preservemy privacy. I have just joined O2 so I went through the usual process with two separate sim cards. With both I went to correct web page, registered the number, O2 sent a ...

Resolved! Changed delivery date

I would like to change the date of delivery of my contract

Aimeemay by Level 1: Joiner
  • 1031 Views
  • 2 replies
  • 0 kudos

Resolved! Wrong tracking number for my new iPad ...

The tracking number for my delivery does not match my item. It displays someone else’s delivery from November last year ... Has anybody else experienced this?

Joanie by Level 1: Joiner
  • 688 Views
  • 2 replies
  • 0 kudos

Resolved! help with final bill

How do I get access to my final bill after leaving O2? I was told that I would get my last bill over email, but nothing so far. I don't have access to the information in either the website or app. Thanks.

riklopez by Level 1: Joiner
  • 424 Views
  • 1 replies
  • 0 kudos

Resolved! ORDER DISCHARGE DATE

I made an order on Sunday over the phone for a contract phone and today is Wednesday. I got the confirmation, however I haven't recieved the phone or email stating a dispatch date. I rung O2 and they stated it could be that they are checkin the credi...

Joseck by Level 1: Joiner
  • 471 Views
  • 1 replies
  • 0 kudos

Final bill

HiCan anyone help me get my final bill? I left o2 about 2 weeks ago and I haven't received the bill. Can't login to my o2 account as I'm no longer with them.Thanks

Crystal by Level 1: Joiner
  • 1581 Views
  • 12 replies
  • 0 kudos

emergency

Today 02 bothc the porting of my old mobile number so I now have 2 x phone and 0 x network. My mother who is in care was rushed to hospital. She has dementia and I hold power of attorney. My consent was needed for an emergency operation but because n...

Phil6 by Level 1: Joiner
  • 1477 Views
  • 8 replies
  • 0 kudos

Credit check

I just tried to buy AirPods via pay monthly and put the delivery address to where I’m staying at the moment. I’m not living here, just staying here due to COVID. My order was declined because the credit check failed - address’ didn’t match (I’m assum...

Dan2210 by Level 1: Joiner
  • 1139 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Music

Hi, I’m still waiting for my apple music code

Ty by Level 1: Joiner
  • 820 Views
  • 2 replies
  • 0 kudos

Resolved! Adding my pac code

where do I add my pac code to my new account 

moateyuk by Level 1: Joiner
  • 464 Views
  • 1 replies
  • 0 kudos