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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Discount Blue Light

I have been given my discount code for my o2 bill but it’s asking for a work email which I don’t have, how do I go about this now?

Resolved! Transferring sim

If I buy a phone separate from o2, can I use the sim I currently have and move it into my new phone?

Resolved! Current Balance

Hi, I want to check my account in My O2 and in main paige is "This information is not available at the moment. Please try again later." in Current Balance and Tariff.Image of problem - https://ibb.co/mDtCxjr Has anybody here an idea where is a proble...

Resolved! Roaming

Hy, can you tell me how I can turn on my roaming? Or where I can check is already turned on or off?

Resolved! Switch to O2.

Hello O2 Community, When I bought my new handset from O2, I also applied for a switch from my current provider to O2. I have already provided the PAC a few days ago. Please could anyone tell me when this switch will take place? Thank you in advance. ...

Resolved! Spend Cap

Hello, how can I set my spend cap to £0?

My O2 basket and sign in issues

So I've been away from o2 for a couple of years and trying to purchase a new o2 SIM and return When I goto the o2 homepage I can sign in under the personal section fine When I selected my o2, I changed my password and then logged in but then the next...

Resolved! Switch to O2

Hello O2 Community,When I bought my new handset from O2, I also applied for a switch from my current provider to O2. I have already provided the PAC a few days ago. Please could anyone tell me when this switch will take place? Thank you in advance.Pl...

Resolved! deposit ?

i haven't got my deposit back they said they will send me deposit amount on 25th but its not yet here..

Resolved! Wifi Calling

Hi - I'm trying to turn on Wifi Calling and it says I need to do this both in my account and on my iPhone XR. It says I need to find 'devise details' in my O2 account to turn on wifi calling but I can't find this anywhere! Please can someone help. Th...

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