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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

emergency

Today 02 bothc the porting of my old mobile number so I now have 2 x phone and 0 x network. My mother who is in care was rushed to hospital. She has dementia and I hold power of attorney. My consent was needed for an emergency operation but because n...

Credit check

I just tried to buy AirPods via pay monthly and put the delivery address to where I’m staying at the moment. I’m not living here, just staying here due to COVID. My order was declined because the credit check failed - address’ didn’t match (I’m assum...

Resolved! Apple Music

Hi, I’m still waiting for my apple music code

Resolved! Adding my pac code

where do I add my pac code to my new account

Sharing a Devices Data within the family

I manage 4 devices on my O2 account which are basically the family phones. When I click on the "Shared Data" link to view the devices which can share data with it brings up the 4 devices but it does not allow me to select or click any of the devices ...

Re: Cancel or Remove a Tarriff

I have had my phone stolen and I have not got insurance and want to cancel my tariff as I don’t want to be paying tariff and device plan that I am paying for monthly how do I do this

Not able to take or make calls

I phone

Resolved! Upgrade fee

Why doesn't my upgrade fee go down when I pay a bill or only goes down by a few pounds

Showing E

Why is my phone showing E instead of 4G

Resolved! Scam call?

Hi, My contract with o2 is ending soon and today i received two calls in the space of half an hour from 03448260202 and 08009524854. They both called to offer me new deals but the lady who called on the second number knew alot about my data uasge etc...

O2

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