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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8340 Views
  • 1 replies
  • 1 kudos

Resolved! Payment

HI , I would really a need a support ASAP IF IS POSSIBLE PLEASE

Gabobe by Level 1: Joiner
  • 293 Views
  • 1 replies
  • 0 kudos

Resolved! Proof of purchase

Hello,I require proof of purchase for the Samsung cashback offer as Samsung are trying their hardest to not accept my documents.I have tried O2's suggestion of going to the bill/tariff section and creating a PDF document of my bill, but this is not p...

RichS11 by Level 1: Joiner
  • 488 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+ Not linked.

My 02 states that my disney plus will run out on 3/12/21. In my Disney+ Account it states that the O2 subscription has ended. How can i relink the two?

Screenshot 2021-07-06 at 20.33.06.png
J_Ing by Level 1: Joiner
  • 539 Views
  • 3 replies
  • 0 kudos

Unlocking phone when cancelled number already

Hello, I moved abroad and so I cancelled my o2 account and number. Now I am trying to unlock the phone to use another network which can be done using the o2 app. However, I can not log in to o2 app or myhelp because I no longer have an o2 number. Cat...

Resolved! Cancel phone

My contract has needed, is there somewhere on My O2 account I can cancel my tariff

Zs1 by Level 1: Joiner
  • 842 Views
  • 5 replies
  • 0 kudos

Two contracts

I've recently purchased a second contract for my younger brother off of my 02 account. The phone and delivery details are all showing up on my account and being sent to my number however how do I link the second bill and phone number to my account so...

Ba14 by Level 1: Joiner
  • 465 Views
  • 1 replies
  • 0 kudos

Resolved! Incorrect placed order

I have placed an order with o2 and I made a mistake and ordered wrong. I have tried to contact them but not been able to get through. As I was unable to change I have placed a fresh order. Will I be able to stop the other one going out and cancel onl...

ATC by Level 1: Joiner
  • 549 Views
  • 2 replies
  • 0 kudos

Resolved! Account holder name change

Is there anyway to change the name on the account? I'm trying to change the name from the mum (who set up the account for me years ago) to my name. The guidance on the website only refers to people who have legally changed their name. I've tried call...

DanBoot96 by Level 1: Joiner
  • 1343 Views
  • 3 replies
  • 0 kudos

Resolved! PAC code we don’t understand your request

I texted 65075 with PAC but get text back saying sorry we don’t understand your request?Tried over a number of days no success !Any ideas ?

Vas by Level 1: Joiner
  • 1034 Views
  • 1 replies
  • 0 kudos

Resolved! Recharge Issue

Hi, I am a O2 customer my No is xxxxxxxxxxx, yesterday after noon, I recharged my O2 number , I made some calls also but after that by evening when I tried to do some urgent call again , I am getting message that my account is having no balance in it...

john_83 by Level 1: Joiner
  • 398 Views
  • 1 replies
  • 0 kudos