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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Deposit

Is there any way I can get my phone deposit back since it’s past the 3 months of paying it during these times?

Resolved! How do I cancel an upgrade

I have recently upgraded and now wish to cancel but I can't find a place to do this. Dies anyone know. Thanks in advance.

Spend cap

Is it possible to increase my spend cap at this time? There is no live chat option and o2 are only taking urgent calls.

wrong details

HiI changed from payg to pay monthly and ported my number and it looks like the sales person registered the new pay monthly one with wrong email address so can’t verify or see any emails. I’ve tried to change it but says the correct email is associat...

Samsung J3 mobile

Good MorningIf I buy extra GB will it increase my storage on the phone please

Resolved! O2 showing wrong hanset

Bought an iphone 11 and set up and working but o2 still has my phone as iPhone 7, how do I update this?

My Ipad

HiPlease help I have made a new order for an iPad O2 have taken £200 for the deposit and now when I log in there is no information on my purchase.O2 say I’m not classed as vulnerable so will not help what should I do????

How could I get a copy purchase invoice for my device?

Hi,Basically I purchased the handset through a price comparison a year ago but the contract is through o2.I took out insurance via a third party company as o2 couldn’t offer it but I now need to make a claim but I can’t for the life of me find the in...

Security code to access details page being sent to the wrong number.

Want to change email details for my account. O2 is sending the security code to an entirely different number. How ca I contact them to get this sorted?

Resolved! help

Hi there, my contact ended 31st March 2020. Will I still be charged a fee?

O2

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