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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change name and date of birth

I need to change my date of birth and put the phone in my name but says I have to contact o2 but idk the number

Resolved! Cancel insurance

Hi,Please could I ask how do I cancel my £10 insurance, on my monthly o2 contract?

Resolved! New phone

Hi there, I went yesterday to go get a new upgrade phone from the localo2 shop as I have for the last 20 years. I have come away with a longer term contract than the one I was on paying more money tgsn the usual £60 a month I usually pay and once I g...

Resolved! How much will my bill be after end of contract pls

Looking for price for sim only as my contract runs out at the end of the month. Pls advisw

Resolved! Delivery

How do I change the delivery address after I've placed an order?

Resolved! Upgrade

Hi, I am due a upgrade I have my phone in my steps mums bank however I want to upgrade but through my own bank now, is that possible how do I go about it

Resolved! Boltons

wont let me remove boltons

Resolved! Discounts for NHS staff

Hi, I have been a loyal 02 customer for almost ten years now. I am just sending this message as I have recently found out that NHS staff can avail of 25% off their monthly bills- how can I get this?Thanks,Stacey

Charged for text

Why have you charged me to send a text?

Resolved! Changing address

I bought a new phone from an o2 shop a few years back, but have since moved home. However, there is no way I can change my address on the o2 website! The reason being I have no 'billing' part on the screen because I've never been billed anything as I...

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