My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9868 Views
  • 1 replies
  • 1 kudos

iPhone 12 Pro Max - No Service

I have just upgraded my iPhone XR to an iPhone 12 Pro Max, this came with a new SIM card, I have followed the instructions to update the sim by texting 20220. My old SIM then stopped working, my new Sim started working in my iPhone 12 pro Max, after ...

Resolved! Want to cancel my tariff

I want to cancel my tariff as I have decided to go elsewhere I would also like the £10 back that I paid for my sim as I won’t need to use the sim

Em21 by Level 1: Joiner
  • 461 Views
  • 2 replies
  • 0 kudos

Resolved! Changing my tariff

I would like to come off my tariff as I willtravel and I won’t to top up while I’m away as I have to receive a call

Sophz by Level 1: Joiner
  • 406 Views
  • 2 replies
  • 0 kudos

Resolved! Error When Loading o2 app near midnight and after

 Hello, has anyone else been getting this error? It’s getting annoying, is there a fix or is it actually updates? I see it nearly daily

10C512EF-EEAC-4C29-A765-FB410B2274E0.png
Matt19 by Level 1: Joiner
  • 692 Views
  • 1 replies
  • 0 kudos

Resolved! Unsolicited charges - O2 not helping

Hi all Received my bill text today which was much higher than normal. I thought i'd log into my o2 to find out where i had incurred any addittional charges. Tariff was the same. There were no extra charges. At the bottow there is a section called 'Th...

Pajuwood by Level 1: Joiner
  • 17084 Views
  • 17 replies
  • 0 kudos

Resolved! Voicemail

How do I call VOICEMAIL FROM TENERIFE

Ian51 by Level 1: Joiner
  • 510 Views
  • 1 replies
  • 0 kudos

Resolved! 4G Signal

Hi I recently received a message on my mobile that the 4G signal was being terminated and, since, despite resetting my phone I appear to be unable to get a 4G signal.There was no indication whether this was just for my phone or was an issue with O2 g...

JD2397 by Level 1: Joiner
  • 432 Views
  • 1 replies
  • 0 kudos

Recent charges

Hi does anyone have an update on wheh recent charges are going to be back in my o2 please.it’s been two weeks now ?

Syllabus1 by Level 1: Joiner
  • 1736 Views
  • 8 replies
  • 1 kudos