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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Service

hi I was late on my bills and my data, calls and whole service has been stopped just as I was going to pay it, is there anyway I can get this running again today?

Resolved! Disney plus

My current plan is meant to offer me free Disney plus for the first 6months but I’m not sure how to access this when I create my account

Resolved! Problem with account

Hi could you please tell me why I can’t track my order and it’s saying I have no item when I’ve paid for a new phone contract, thanks Leilani

Resolved! i’m being double charged

I made a payment early for my airtime bill but it’s still saying it due this month when surely it shouldn’t be due til next month now

Resolved! Top up didnt go into tarif now lost my top yp

I topped up my account by ten pounds and then changed my tarif, the tarif apparently did not take the ten pound in my account and so I have now lost the ten pounds due to data being turned on on my phone most the time and placing a couple of calls, i...

Resolved! Topped up

I’ve topped up (£15) this morning and now I’ve received an sms with “great news” that I’ve got a fresh £10 data Big Bundle with Unlimited mins, texts and 7GB of data to use before 13 Nov and they’ve taken £10 from my balance. What is this about?

Signal

Call me skeptical but ever since O2 partnered with Virgin Media my signal is woeful. Whether it's trying to make a phone call or browse the Internet on the move it's painstakingly slow to do just about anything. I've done sim swaps and all that - 5G ...

Resolved! Buying the bundle

Hi it isn't letting me buy the £10 bundle tariff

Resolved! My O2 access, cant be switched from PAYG to Pay Monthly!?

Hi all, I'm having the most bizarre tussle with O2 at the moment, and I'm sure I cant be the only person to have had this problem. I had a PAYG contract with O2 for several years, but last week decided I needed to upgrade my phone, so took out a Pay ...

Resolved! 2 Factor Authentication Question

Hello, I am a current O2 pay as you go customer and currently looking into moving into a pay monthly contract. My question is, does My O2 offer 2 factor authentication for both pay as you go and pay monthly customers when logging into My O2 account? ...

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