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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Recent charges

Hi does anyone have an update on wheh recent charges are going to be back in my o2 please.it’s been two weeks now ?

Resolved! Change number

I want to change my number for my current phone is this possible

Resolved! Bill

Hi what is my monthly bill and why have I got all these bolt on’s ? When not requested it’s saying expired 13th sept on all of them.the bill was £126 last month which is ridiculous please make sure we are only paying our monthly bill!!!

Resolved! Extra: Audible Account Ineligible

Hi,My Audible extra needs activated in the next 3 days, but I can't access it as I previously had an Audible account, which I had cancelled. The account takes 30 days to cancel, meaning I'll go over my 3 day limit to access the extra.Is there there w...

Resolved! Iv been cut off

I have been cut off and I can’t not ring text or use internet and my bill is up to date ?

Two phone numbers

Resolved! Can’t log in on my O2

Hello, I can’t log in anymore on my O2 appi really need to check what I have leftit used to work now it’s says “something went, are you new ?” I’ve been on O2 contract since 2018Can you help me please ?

Resolved! Old bills

I left o2 around 10 months ago and moved my number to a different network, I now need to access my phone bills for Jan 2020 (I need to see when I made calls to a particular number for civil court case) my o2 account is still open but I cant see my bi...

Resolved! Bring in other product

Does anyone know how I can add my new phone to my o2 please

Resolved! CANNOT LOGIN TO MY O2 ACCOUNT

I LITERALLY CANNOT LOGIN TO MY O2 ACCOUNT ALTHOUGH I HAVE A EMAIL & CORRECT PASSWORD. BUT THEY ALSO NEED TO SEND A CODE TO MY MOBILE NUMBER & THIS IS THE ISSUE OF THE PAST 10 MONTHS RUNNING NOW. I HAVE NEVER EVER HAD ANY CONNECTION TO BE ABLE TO SEND...

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