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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Scam text?

I have received a text from O2 advising me that the free Disney account is coming to an end I will be charged if I don’t cancel. I have no Disney account with O2 - I have it free with Amazon Prime and have cancelled this one already as I never use it...

Resolved! Hi there I’m struggling to log into the my 02 app I made an account on Saturday

hi there I’m struggling to log into the my o2 my app it’s been more than 48 hours since I placed an order and made an account

Resolved! Sim swap

Can someone help me??? Recieved my new s21 tday and want to do si. Swap as it has 5g enabled on it. Currently having to use my old sim in new phone but last phone is still working. Any help would be appreciated as I am confused!

Resolved! Extra charge

I have been charged £42.92 on my bill, and Im not sure why as I'm currently on holiday in Croatia which is in your euro zone

Resolved! Stolen Phone

Good afternoon, My mum has tried to report my stolen phone but cannot get through to the number O2 provides on the website, so I thought it would be best to email O2 about it to report it stolen. it was stolen on Saturday in a night club in Mancheste...

Resolved! 18+ verification sends confirmation code to a different number

Today I tried to verify my age because for some reason that's something I hadn't done yet. When I did I got to a prompt that says: "We'll send the texts to [number]..." and that I should then enter the code I get. Only that's not my own number. I'm c...

Resolved! How do I disable balance reports after every phone call or text?

does anyone know how to disable balance reports after every phone call and texts?

Resolved! Changing payment date

I want to change my payment date from what it is now to the 25th each month, how do I do it?

Resolved! Proof of purchase

Could you send me a proof of purchase to my email. Thanks

Resolved! New contract

Hi i ordered a new phone with a contract and it’s out of stock & im currently waiting for it. Do I still get charged for next months contract of my old phone aswell as my new?

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