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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Previous Billing Invoices

The options to view previous bills is no longer available. I have wasted several hours trying to find them

Resolved! lost phone

Hello, i'm in Mexico and have lost my phone. I have tried ringing the number but was on hold for over an hour and never got through. I would like to report it lost and have it blocked from making calls or accessing the internet.

Resolved! Returning customer: MyO2 not showing my account details

Hi,My mobile phone number has been ported back to O2 after being away with another provider for a while. I've been through the process of validating my email/phone number and resetting the password for the myO2 account, but once logged in I cannot se...

Resolved! Old bills

How can I download and print old bills?

Resolved! My last bill

Hi,I‘ve just received my last bill and you charged me for disney+ £4.66 and £6.66. I never signed up for disney+ and I never used it. thanks, for your help!kind regards, monika

Resolved! Stop plan

I will like to stop my current plan with o2.

Resolved! Accsesing account problems

I have been with O2 for years, but have never realy needed to accses my account.i know i set it up ages ago abut if i log in via website using email and password it shows my 02 with no phone details.if i log in via mobile number and a 6 diget pass co...

Resolved! Multiple phones in my name

Can anyone please let me know how to add phones to my O2, I have 4 phones in my name and can not sed two of them in myO2, tried customer service, on hold 30 minutes before being cut off, messaging inside myO2 not working, help appreciated

Resolved! No Phone Coverage In New Home

I have been a long time O2 mobile phone use. I have moved to a new home in my village and their now appears to be no signal. I can’t receive or make calls. Phones operating on the EE network work fine. I don’t really want to change to a different pro...

Resolved! SIM/ account not activated after 24 hours

I ordered a phone contract and it's been a few days and my SIM is not activated yet also when I log into my account on Chrome the contract/ device doesn't appear

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