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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cancelled contract

I cancelled a contract with O2 around August/September, is it possible to restart the contract with the same number? I still have the sim card if that helps. The number is xxxxxxxxxxx my name is Jamie , E-mail address: **Personal info** [Mod edit: Pl...

Resolved! Credit balance

Hiya I got a credit balance of £2.28 and transfer this to EE mobile phone

Resolved! Verification link expired

I’ve recently signed up to Virgin Media and got an 02 sim with the package. I’ve been trying to set the sim up and register with my02 so I can transfer my number over. I can’t register with my02 because the email that I signed up with (through virgin...

Resolved! Merging two pay as you go numbers

Hello is it possible to merge two pay as you go numbers? I have credit on both but only use one. Thanks

Resolved! Remain balance

Hi I topped up £10 last Thu n now no mire credit. How come?

Resolved! Charged Twice

I have a pay monthly contract and a pay as you go £10 sim for my son. On the Pay as you go side I have been charged 2 x £10's this month, I've tried live chat but they wont help. What can i do?

Resolved! cancel airtime plan

i have 2 airtime plans i want to cancel the one that i got with my device but keep the device and add it to my other airtime plan is this possible thankyou

Resolved! Device Insurance

I have purchased a device upgrade recently. Whilst on the phone setting up the upgrade I said ‘no’ to setting up insurance for my new device. I have since thought about it & would actually like to purchase the insurance. Can o2 still offer me phone i...

Resolved! My spending

I can not understand how I have used up to my spend cap so quickly

Resolved! Minutes charge on unlimited plan?

I'm just curious in that it says I have unlimited minutes on my plan but I was charged £4 for a call and it wasn't a service or premium call; it was a mobile phone number. Is this normal or something I should be worried about? I'm concerned because I...

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