Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Upgrade

Anyone know what this means? The event has endedThe Smartphone Upgrade 2021 event has ended, and the queue is now closed.

Resolved! I cancelled my prime video extra before the end of its free trial yet I’m still paying for it ?

I received Amazon prime as a free extra yet I have been charged for it still !

Resolved! Changing my phone details from my fathers to mine

Hi, I would like to change my account under my fathers name into mine with my card details. How do I go about this?

My 02

I’ve recently just opened a new contract meaning i had to make a new 02 account I’m still currently waiting on my phone but my 02 app still won’t let me on and it has been longer than 48 hours can anyone help me on why I can’t get into it yet ? Or wi...

Resolved! Lowering payment

HiI need to lower my monthly payments at the moment i m paying £20 for 20GB , i ve been offered £10 for 30GB sim only , can you match these dealsWendy

Resolved! When will I get my free chrome book

When will I get my free chrome book

Resolved! Proof of purchase

Could you please send me proof of purchase of my new phone please. I need it to claim my free products through Samsung. Thank you.patricialowdon9**Personal info**

Resolved! How to claim free Disney Plus

How do I claim the 3 months free Disney Plus? Thanks.

Resolved! live chat

Does anyone else struggle accessing the live chat please?

Resolved! My O2 app isn’t letting me log in

Can you please help me fix this as it’s nearly been a month since I received my new phone and it’s still not allowing me to log into my O2 through the O2 app. I can access it through the website but it’s not letting me to do it through the app. Can y...

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