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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cancel contract

Hi , my contract was up last month and I want to cancel it as I’m still paying a fortune and no one contacted me to change my contract.

Resolved! Europe Zone and Switzerland

Switzerland is included in Europe Zone for Pay Monthly, but not Pay as You Go. Is that correct?

Resolved! My O2 PAYG balance increasing.

My O2 current balance seems to be increasing each day, has anyone else noticed this and is there any logically explanation please ?Ta,Del.

Resolved! 14 day cooling off period

Hi I recently signed up with O2 after speaking to a Virgin representative about my signal. He recommended to sign up with O2 at £10 per month 18 month contract which would give me double data and then a boost to our Virgin Media Broadband speed too. ...

Resolved! Cannot call out on phone

Can you help me im unable to call any contacts on phone

Resolved! Pay final bill

I no longer have a number and I can't access my o2 to pay my bill. How can I pay the bill

Resolved! My O2 Not Working Soon After a Port?

My number just ported over to O2 within the last hour. I have tried to log in to My O2 using the web app (https://mymobile.o2.co.uk) but I am getting a 500 error "It looks like something's gone wrong" message. In the app on my phone, I can log in, bu...

Resolved! Not letting me log into my02

When I try to log in to my02 on my Mac it says there is no number associated with my account. I type in my number and it says this number is associated with another account? please help as I want to log in and upgrade

Resolved! Change from pay monthly to sim only

How do i change from pay monthly to sim only

Resolved! O2 mobile app

It won’t let me log into my o2 app; it says I’m not with you yet and it should take 48 hours to activate but it has been weeks

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