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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! adress

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Resolved! Charging me twice

Is anyone being charged twice for 1 device. Can anyone get through to CC?

Resolved! immediate cancellation fee

Hello I want to pay at one time for all my future monthly charges and cancel my O2 phone number.

Resolved! Data been removed from account

Hi, my data should have been renewed today and I have gone on my o2 app and my data says currently unavailable like it’s been removed can you help

Resolved! Passcode

Hi , where shall I find my passcode ?

Resolved! Lost phone

Hello, I've lost my phone and would like a SIM and second hand phone sent to me. Is this possible and if so, how much would it cost? Best wishes,Cora

Resolved! Free Disney +

When I took out my contract with O2, I had free Disney+. I’ve registered with them but I have to download the app to start streaming. How do I know it’ll be free or if I will be charged the monthly cost £7.99 for Disney +

Resolved! Phone purchase date

How can I find out when I purchased a phone unit on myO2 please??

Resolved! lost phone

lost my phone today but not insured

Resolved! New phone not showing in My o2

Hello, I started using my new phone 10 days ago with current SIM card (previous phone long out of contract) but it is not showing up in my devices.Any ideas, because I need to set up wifi calling as signal poor in the housethanks

O2

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