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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My order

I placed an order October 1st for the new iPhone / early upgrade .it’s still pending in my bank and o2 is not showing my recent orders !

Resolved! Keep number

I’ve recently started a pay monthly but I wanted to keep my number but didn’t know how to when applying for it I know have two phones and two numbers as well as two bills such as my monthly pay one and my pay as you go one.

Resolved! contacting o2

O2 is a communications company but seems impossible to talk to anyone or online chat or email. Is there a quiet time when i can phone? anyone know??

Resolved! Can't phone others and receive calls

Hi, I am using £10 data Big Bundle, but I neither call out nor receive calls. Since I have purchased O2 for 15 Pounds on Mobiletopup, I can't call 4444 to redeem my purchase. What can I do with this problem? Any other alternatives to redeem my purcha...

Resolved! poor signal

I recently received a text saying that there was work ongoing, but now the signal strength has dropped dramatically in my area, although the checker maintains it is good? Unable to Blue Tooth due to poor signal strength? I understand others are exper...

Resolved! My bill

Can I pay my bill next month with my future bill as I can’t pay it this month due to off work as don’t want my phone cut off

Resolved! Connectivity

4th day if very limited connection to 4g.Dropped me in it a few times too.When will I get back the service I pay for?????

Resolved! How to turn off notification of balance

How to turn off notification of balance

Resolved! iPhone delivery

Hi, my iPhone was supposed to be delivered today by 12pm and I have had no new update on DPD on when it is coming. I’m very upset about this as I paid £5 delivery charge for it to be delivered on a specific day and time.Thanks

Resolved! Unable to access

Hello I have tried to enter My o2 account and it states I do not have access to one? I have had one for some years now?Please can anyone help? Thanks Claire

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