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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cancelling my pay as you go contract

Hi, can I cancel my pay monthly contract but keep my phone payment contract as this is not due to end until 2023? thanks,susan

Return my phone

Hi my daughter has ordered a phone young my details and she dies not need it. How do I return the phone and get a refund please?

Changing contracts

Hi there my air time plan has just ended and I found a better deal through Uswitch with O2 again. Do I need to cancel my previous plan or will it just override the old one?many thanks

Resolved! How do we find a call made in the past on the phone?

A call made in the past, how do we locate?

Resolved! Order Cancelled??

I placed an order for an Apple Watch yesterday morning. The link through my email says order is being reviewed (even though it’s over the 24 hours now). I’ve had no further emails since placing the order. However when I check order status with the ap...

Resolved! Billing

Hello, i recently upgraded to a new iPhone 13..I had to pay £155 off to upgrade..but I paid it off but you still took my bill

Resolved! VAT Invoice - How do I get a printable/pdf version?

I cannot find how to get a VAT Invoice. It appears impossible to print one from anywhere on the My O2 pages, almost like they do not want to provide them??? Anybody able to help please? Thanks. Brian

Resolved! Hello

I am a visitor in UK and I bought an O2 number I created an o2 account but it won't let me download My o2 app

Resolved! Premium service charge

I’ve received a fee of 13p due to a premium charge on my account, when I have looked further into this it is a charge from a company called Twilio which I have never heard of before and have not received any text messages from- does anyone know what ...

Resolved! Cancel contract

Hi , my contract was up last month and I want to cancel it as I’m still paying a fortune and no one contacted me to change my contract.

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