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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Disney +

I have been charged for 2 months of Disney+ as an add on which I haven’t used at all. Can I get a refund?

Resolved! Spend cap

Hi, I would like to add spend cap on my O2. Can anyone please help me with that? thank you

Resolved! Message

A notification flashed on my phone saying: O2 has turned off 4G calls on your account

Resolved! I have not got my sim card

I got an email and it said my sim card was delivered on 31/3. But I checked and couldn't find it. (as I just arrived in the UK yesterday). What should I do?

Resolved! Bolt on not authorised

I noticed that there is a bolt on on my bill - please can you provide evidence that I have authorised this bolt on to be added to my account. I have no knowledge of requesting it.

Resolved! I want to unblock my mobile because I have received a replacement SIM card for my new phone

Hi there

How to activate the Volt as O2 and Virgin customer?er

I'm informed about option of doubling my Data allowance as I'm both O2 and Virgin customer, but there doesn't seem to be any way of actually activating the option

Resolved! Massages

Hi my name is nour eddine nouni I have little problem I can’t receive code number from HMRC and banks could you please help me to fix this problem thanks

Resolved! Switching contracts

hi, I have bought a new mobile and contract on affordable mobiles but stayed on 02. Do I need to cancel my current 02 contract or will it switch over as it is still an 02 contract? I want to keep the same number. Thank you

Resolved! How to change the phone number linked with my account

Somehow my account has an old phone number linked to it and I want to change it to the current one which is also with O2.

O2

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