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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Discount

Hi, I apply for my 25% off as I m working for nandos, but I show me this when I try to complete. Can you help me pls?

Can’t open O2 app

I cannot open my O2 app. I’ve gone online and change and saved my new password but when I try to log in it says Error

Resolved! Disney +

I have been charged for 2 months of Disney+ as an add on which I haven’t used at all. Can I get a refund?

Resolved! Spend cap

Hi, I would like to add spend cap on my O2. Can anyone please help me with that? thank you

Resolved! Message

A notification flashed on my phone saying: O2 has turned off 4G calls on your account

Resolved! I have not got my sim card

I got an email and it said my sim card was delivered on 31/3. But I checked and couldn't find it. (as I just arrived in the UK yesterday). What should I do?

Resolved! Bolt on not authorised

I noticed that there is a bolt on on my bill - please can you provide evidence that I have authorised this bolt on to be added to my account. I have no knowledge of requesting it.

Resolved! I want to unblock my mobile because I have received a replacement SIM card for my new phone

Hi there

How to activate the Volt as O2 and Virgin customer?er

I'm informed about option of doubling my Data allowance as I'm both O2 and Virgin customer, but there doesn't seem to be any way of actually activating the option

Resolved! Massages

Hi my name is nour eddine nouni I have little problem I can’t receive code number from HMRC and banks could you please help me to fix this problem thanks

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