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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

App not working

I can’t log in on app just goes oops error anyone know why?

Resolved! Staff

Hi I'm wondering is Gary still working at the Ashington store please in Northumberland? I don't know his surname he was middle aged. I found him very helpful last time and very informative.Thanks

Resolved! View Bill

Why on my 02 View Bill does it show a different mobile number to the one I am using?

I haven't received my O2 sim contact from 9 March this month

I haven't received my O2 sim by post from 9 March

Resolved! Delete account

Good morning, I would like to delete my account and stop the billing because i am not living in uk anymore

Resolved! Scams

Scam call offering me 40% off my airtime bills and a new iPhone 13. How did he have all my details - 3 mobile numbers in account, address etc? The only clue that it might be a scam was his heavy accent! Cancelled the order but I now have two iPhone 1...

Resolved! Lift spend cap

How to Lift spend cap

Resolved! 3rd contract sim

I've got 2 contract sims at the moment will I be able to get a 3rd for a friend or will they have to apply for it.Or if I refer someone do you get a reward for it. Thanks

Resolved! Dispatch

Hi I received my dispatch email today. I've gone onto my o2 and it says there is nothing there and I can't track my order

Resolved! Bill date

I just want to change my bill date to the following day how do I do that

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