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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Data

Can I share my data with my daughter?

Resolved! Problems with contacting o2 from my phone

Hello can you call me pleaseI am struggling to make any.phones calls from my phone and i don't knpw why.I cannot contact you and i'm in france at the moment. Many thanks Imane

Resolved! Bills whilst using phone abroad

I was charged whilst abroad but set a limit of zero and only used my phone when on WiFi. Why was I charged?????

Resolved! Discount

Hi, I apply for my 25% off as I m working for nandos, but I show me this when I try to complete. Can you help me pls?

Can’t open O2 app

I cannot open my O2 app. I’ve gone online and change and saved my new password but when I try to log in it says Error

Resolved! Disney +

I have been charged for 2 months of Disney+ as an add on which I haven’t used at all. Can I get a refund?

Resolved! Spend cap

Hi, I would like to add spend cap on my O2. Can anyone please help me with that? thank you

Resolved! Message

A notification flashed on my phone saying: O2 has turned off 4G calls on your account

Resolved! I have not got my sim card

I got an email and it said my sim card was delivered on 31/3. But I checked and couldn't find it. (as I just arrived in the UK yesterday). What should I do?

Resolved! Bolt on not authorised

I noticed that there is a bolt on on my bill - please can you provide evidence that I have authorised this bolt on to be added to my account. I have no knowledge of requesting it.

O2

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