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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! 0345 numbers

May I chat with somebody

Resolved! Printing Bills

I have two devices on my bill - mine & my husbands.I go into My Account & print off one bill.I cannot print off the other bill, when I click on 'download and print bill' '500 Internal Server Error' comes up.Help please

Resolved! Signal problem

No signal

Resolved! I've just noticed I've been paying over £13 for Disney

I've just noticed I've been paying over £13 for Disney, why is this?

Resolved! Number change

Recently joined o2 and requested to keep my giffgaff number. The number change has happened, however the o2 phone number is still showing on my o2

Resolved! 4G

I have a message across my phone saying o2 have turned off 4G calls on my account - why ?

Resolved! insurance claim!

I have broken my phone no chance of use now. I am trying to contact o2 insurance but I have no phone to call anyone! including 202. went on "live" chat, tried asking the robot but nothing! apart from the topics. how do I contact a real person or an o...

Resolved! S22 Ultra UK Software Update ?

Hi My new S22 Ultra is still showing Security Patch 1 and shows as up to date ? Is there a new patch from O2 coming as I've seen there has been a couple released or are they for over seas ? Tried O2 customer service but as always it's a copy and past...

Resolved! Internet issues

Hi, I'm having issues with my internet connection - when i'm not connected to wifi.I've just checked my o2, and i still have 6 out of 8 GB left. Can you advise how to fix my issue please?

Resolved! Extra Billing on MMS

I got charged extra for an MMS message that I am not even sure what it is about.. I have done no extra pictures to receive that extra billing! What am I to do now?

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