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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Changing tariff for more data

I am running really low on data, which has never happened before, and desperately need more data. I am currently on a 15gb data plan with my bill not for another 2 weeks, however if I upgrade to a 30gb tariff plan, will I only receive this extra data...

Resolved! Wrong tariff

Virgin media quoted me £10 but o2 bill showing £12

my billing date

I spoke to someone recently on chat and they had arranged for my billing date to be changed to the 26th when i get paid from my work as the date wasnt suitible before as i was always late paying as i had to wait to be payed myself however they have n...

Resolved! Stored previous conversations

On the Live Chat it says you can access previous conversations, but it doesnt say where you can find them! Anyone have any ideas? I had a very long text conversation with someone who offered me a very good SIM only deal but apparently they now have n...

Resolved! No service on my new SIM card

I have recently upgraded phones with a 5g SIM card and my number still hasn’t switched over from my old phone

Resolved! £10 for 14GB hasn't worked

Hello. I ordered a Big Bundle sim card and yesterday I installed it into my mobile. Then I topped up to £10. As it is said, I was supposed to get 14GB data: 7GB after top-up and 7 GB after claiming my £10 free credit by texting FREE10 to 21500. Howev...

Resolved! Bill

Hi I can’t log into my 02 and I have no other access to phone you, I’ve tried both your numbers but won’t let me phone them. How can I pay my bill if I’ve no way of contacting you. my dads just had a stroke and you know my daughter has cancer. I want...

Resolved! Post Code

For credit payment, I need to input Japanese post code. But only UK post code is acceptable . Could you advise me how to input Japanese address for payment.

Resolved! Faulty phone

I'm getting angry now. Where on earth do i find on this damn website where to request a phone replacement? I bought my phone through o2 online and I can see they have my handset bill. The charging port won't charge after 5 charger swaps. I've been ha...

Resolved! Notifications

Why Everytime I call or text someone it tells me my credit ? I do not want that how do I stop it ?

O2

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