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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! 4G but no service

Hi, I recently have paid my bill for my phone, however today I have 4G/5G but when I attempt to use apps or internet it doesn’t work or load. I have full data, it works when I connect to wifi. I have tried airplane mode and tried switching phone off ...

Resolved! Direct Debit

I’d like to reinstate my direct debit please.

Resolved! Hello

Hello my brothers new sim card expired, he didnt top up and it has no signal nothing he cant login into 02 aswell. Thanks

Resolved! I have paid my bill and my services aint back

High i have paid my bill why are my services not back

Resolved! Fraud help

On Thursday (4th aug) I fell victim to a fraudulent phone call stating that I was eligible for 30% discount on My O2 contract. What happened was they hacked My O2 using the pen that I gave them and ordered two iPhone 13 on 36 month contract. Luckily ...

Resolved! Hello

Hello hello, I had the £15 tariff and when I activated it again for this month, another £5 tariff was activated and now even that £5 would not be there anymore, I would say that I do not have any tariff selected

Resolved! Holiday

Can I use my phone in Turkey?

Resolved! Missing delivery

I ordered a sim on 4th August and it says it was dispatched on 5th August and it says order complete but I haven’t received the sim ? can you track this order too see where it is please order no: ms-xxxxxxxxx [Mod edit: Please do not post order numbe...

Resolved! "Identity not found" error when trying to readd number to my account.

I accidentally deleted my number from my online o2 account.When I go to try to re-add it to my account I only get an error at the top of the page saying "Identity not found" and it wont let me add it.Is there any way fix this?

Resolved! O2 open S22

Hi does anyone know why S22 is excluded from open? I was told on live chat by an operator that it would be and that I could apply the discount. But it says excluded. Would have been good to know when i upgraded my phone!Not happy

O2

Forum Posts

FAQs: My O2

Resolved! 4G but no service

Resolved! Direct Debit

Resolved! Hello

Resolved! I have paid my bill and my services aint back

Resolved! Fraud help

Resolved! Hello

Resolved! Holiday

Resolved! Missing delivery

Resolved! "Identity not found" error when trying to readd number to my account.

Resolved! O2 open S22

My o2

Wrongly Billed

Renew Sim Only Contract -UK

How do I leave O2 - The website is a minefield

Account Selector Hell!