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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Change payment date

Hi I am wanting to change the payment date of my current bill how do I do this?

Resolved! Ex Virgin Mobile Customer

Virgin Mobile switched my 2 mobiles to O2 yet only one shows when I go online or use the app. Any ideas please?

Resolved! Proof of Purchase

I bought an Iphone from 02 and, having lost it, have made a claim against my insurance company (affiliated with a high street bank). The insurance company has demanded "proof of purchase" before they will pay out. I have sent them copies of the two d...

Resolved! Gift card email not received

Ordered a new Apple IPad Pro which should have come with a £100 gift card. It’s now been over 14 days and contacted O2 who responded with a copy and paste response of waiting 14 days and I will receive a email on how to claim. Has anybody received a ...

Restrict accoung

take away restriction on my o2 account for new contract. Passing security

Corporate discount - nhs

I have just renewed my contract - refresh - and I am eligible for a corporate discount as I work for the nhs. However when I applied using my phone number it came back saying not eligible as I hadn’t set up within 28 days of my old contract dated 201...

Resolved! Trying to register my correct address for my SIM card

I have been switched over to O2 sim from my Virgin Media updated package (Ultimate), and O2 could not locate my address on their data base. I have used my daughters nearby address as I was advised to do , so that the sim card could be delivered. This...