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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8295 Views
  • 1 replies
  • 1 kudos

Replacement sim.

Ordered replacement sim on sunday afternoon after losing phone early sunday morning.Did all that was needed, two emails 10 minutes apart saying the sim was on its way via Royal Mail. Posted 10th July.Now the 13th July, sim still not arrived. Ok, not ...

Resolved! Connect network to apple watch

Why i can't connect my o2 network to apple watch? There was writen ops something went wrong, i try again today but there was only this again

elena1966 by Level 1: Joiner
  • 665 Views
  • 1 replies
  • 0 kudos

Resolved! My O2 App issues

When I log into my app it says it something went wrong and tells me to contact o2 but when I try to contact them via chat it sends me back to my app. Bit of a viscous circle. I only want to contact as my data usage seem completely wrong.

Amz8 by Level 1: Joiner
  • 528 Views
  • 1 replies
  • 0 kudos

Resolved! Help

I got a phone for my daughter in my name but she pays the bill through direct debit from her accountjust received a default letter stating last bill not paid..how do I stand am I responsible for the payment. Can’t get into any account details as she ...

Phil2411 by Level 1: Joiner
  • 546 Views
  • 1 replies
  • 0 kudos

Resolved! I have 2 accounts??

I can't login to my o2 app so I checked the website and when I log in using the email that receives the billing emails it tells me I don't have any products registered. If I try to log in with my mobile number it shows me my plan and data etc but the...

Resolved! Phone. It working

I’m in Dublin, and I can’t make any calls, my roaming is on

Zuki by Level 1: Joiner
  • 439 Views
  • 1 replies
  • 0 kudos

Resolved! Replacement phone.

I lost my phone recently and am trying to replace it. I have chosen a new phone however I can’t check out as a code is sent to my mobile number to confirm. I don’t have a phone so can’t receive the code to complete my order

Simon24 by Level 1: Joiner
  • 519 Views
  • 2 replies
  • 0 kudos

Unable to log into my o2 app on iPhone

Hi, I’m on pay as you go and changed my number around 4 days ago. Since changing my number I have been kicked out of my o2 app on my iphone. I then created a new my o2 account with a different email address and every time I try to login the following...

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Resolved! Old bill

how can I get a copy of my bill from Dec 2021?

Kabanaboy by Level 1: Joiner
  • 387 Views
  • 1 replies
  • 0 kudos