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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Blue light

Can I use my blue light account for my o2 account

Resolved! cancel big bundle

Hi I would like to cancel my big bundle if that is possible.

Resolved! calling 0800 numbers

Can I call 0800 numbers under my contract - unlimited calls?

Resolved! My internet not working

Hi, I have a SIM with O2. I would like to inform you that my internet stopped working, my payment is up to date because according to my app there are still a few days left to make the new payment. Could you solve this problem? My number is [Removed]

Resolved! Credit

I topped up on Monday and it was supposed to be the £10 big data bundle I now have nothing because I changed the tariff before doing the top up and it just took it all of me I need help please

Resolved! Increasing data temporarily

If I want to increase data temporarily for holiday use without available Wi-Fi, how do I do this. When is the best time, just before my bill date? And can I swap it back again for the next month? Also when is the best time?

Resolved! Lost SIM card

My name is Noreen I have contract with your self but currently I’m in pakistan I have lost my SIM card I was trying to check if pakistan SIM card works in my phone and Mis placed my o2 SIM card I really need it as I will be flying out soon and I’m st...

Resolved! I have received a text from O2 saying I have sent a multimedia text message but this is incorrect

I have received a text from O2 saying I have sent a multimedia text message but this is incorrect and I do not want to incur a charge for this

Resolved! Move number to new phone

How do I move my mobile number over to a new phone and sim

Resolved! No signal

Hi, I swap my phone today and I lost signal. From 5 hours I don’t have signal. When I want login to my o2 service I need to put PIN but that’s impossible because I am without signa so I didn’t get any pin. Could you please help me ?

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