Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My O2 App substandard

I have used the My O2 app for years now with no issue, however in the last two months it has been the single most infuriating app on my device with NO help on resolving the issue. Everytime I attempt to log into the app it produces the error "Somethi...

Last activity

Where to find last activity? Trying to avoid PAYG sim becoming inactive and to do so I need to know when a last paid activity was so i can keep making a chargeable activity every 6 months.

Resolved! Change of address

Anyone know how to do this online?

Resolved! Bill

My self and partner have sim only account I can not access my phone bill only partner can access his account also gone over on account never have done before

Resolved! Phone device not delivered

I ordered a new phone and sim plan about 3 weeks ago and have recently received an email saying my order will be delivered shortly. Earlier today I received a text saying my order is on its way, however only the sim card was in the delivery. Any help...

Resolved! Complaint: issue with service

I want to complain to o2 How do I do that? I've got no phone signal due to issues which just aren't being resolved so can't call 202 Whenever I use chat function it states there is high demand. I genuinely want off o2

Resolved! No access to account

All day today, I have been able to log into my account on the website, but can't access any info about my line or contract. i dont seem able to log in at all on the app. The login info is correct, so this seems to be an issue at the O2end. I just get...

VAT Invoice

For years, you go to My O2, Accounts and Billing, ViewBill, then download your VAT invoice.Now it seems with the My O2upgrade, all you get is a fancy bill but not a VAT invoice. as one of the many whose company pays for his phone, I need to submit a ...

Resolved! I have been told I have no Data Left? BUT I HAVE UNLIMITED DATA?

I have been told I have no Data Left? BUT I HAVE UNLIMITED DATA?OBVIOUSLY, the best thing I can Do is Go with Somebody Else, to provide Data

no service

I have had no service for 3-4 days due to an arial fault I beleive, for 3 days I have tried to get some sense out of customer services, I have been a customer for 12 years and this is the first problem I have had, I am loathe to change to another pro...

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