My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8562 Views
  • 1 replies
  • 1 kudos

Upgraded But Missed A Promo Code

Hey all, I've been daft when ordering my upgrade...I was in such a mess trying to order the upgrade (because I couldn't figure out how to change my billing address, that's another mess!) that I missed entering a promo code on the order. Now it's okay...

Dannilad by Level 1: Joiner
  • 766 Views
  • 3 replies
  • 0 kudos

Resolved! Order never received

I ordered a new iPhone on the 21st of July this was never delivered. When I contacted o2 they sent me another one as the original one had been lost. However when the new iPhone was sent out none of my add ons I paid for (£220) in total was sent, leav...

CamJD by Level 1: Joiner
  • 589 Views
  • 3 replies
  • 0 kudos

O2 Wi-Fi

Looked how to get free WiFi. Followed steps but O2 not ony list of WiFi connections. Anyone know how to connect?

LS5 by Level 1: Joiner
  • 358 Views
  • 1 replies
  • 0 kudos

Resolved! No network

Hi! I have made this payment: 09/11/2022 Your payment detailsAccount number: xxxxxxxxxxxPayment amount: £94.70 I have still no network. This is really huge problem!Please sort out my problem !

Marcell by Level 1: Joiner
  • 541 Views
  • 3 replies
  • 0 kudos

Resolved! Change name

I have recently got married and my new name needs to be added on here

Kathycat by Level 1: Joiner
  • 434 Views
  • 1 replies
  • 0 kudos

Resolved! Voice Calls

Why have I been charged for some calls I made to my wife's phone but not all? It shows her number without a leading 0 in the ones I have been charged for (40p per time) but with the leading 0 in the calls that haven't been charged for.I have unlimite...

Cwebster by Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

Z4 flip phone

I've had my new flip 4 z and this morning I got up and it no longer opens up flat its like the frame is buckled I've gone into the 02 shop in Darlington north yorkshire but yet once again they were as much good as a chocolate fire guard

33-72 by Level 1: Joiner
  • 417 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrade payment

I have just upgraded and paid off what I owed, but this morning a direct debit was taken out of what I use to pay but my new payment date is 1st October surely my old direct debit should of stopped

Zp1 by Level 1: Joiner
  • 351 Views
  • 1 replies
  • 0 kudos

Resolved! change my tariff

Hi. Yesterday I changed my tariff for unlimited. My new bill started from yesterday but told to me then my unlimited will be from October. I need my new tariff just now. Could you help me? Regards Jacek Krysztofinski. [Removed]

jotk1968 by Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

Resolved! Paid Wrong Bill

hi I accidentally paid the wrong bill that was due end of month and not the over due. And now im afraid I can't pay the overdue and will lose the use of my number. Can't phone numbers given because well.... They've stopped out going calls so a bit da...

TamlaSoul by Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos