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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Free TV

I have just purchased a phone on contract and it came with a free TV however I haven't had any information about the TV since purchasing the phone I was just wondering if anybody could give me some advice because it was one of the main reasons that m...

Resolved! Travel Bolt Ons

On my account I have two travel bolt ons: O2 Travel Inclusive Zone (Since 2020)'O2 Travel Inclusive Zone gives you Unlimited mins, Unlimited texts and Unlimited Roaming Data for set of destinations, with no extra charge O2 Travel (Since 2016)Get Unli...

Resolved! Galaxy watch pro 5

Hi, if ive allready got a galaxy watch cellular model,How do i link it to my existing phone contract and how much extra is it per month please.? I cant find this info anywhereThanks

Resolved! Delete my O2 Account

I need help to delete my O2 account. I don't have any products or services attached to this account at all. How do I contact the customer service team? I don't see an email address or web chat.

My o2 not working

Something went wrong.Oops. My O2 isn't available to you yet. If you're new to O2, it can take up to 48 hours for your account to be ready. If it's been longer than 48 hours, get in touch and we'll look into it for you. I get that message when i try t...

Resolved! My date of birth

Hiya

Resolved! Can’t login

Hi I can’t login to my account to check my bill it’s says this number it’s already used and ask for another one but this is the only one number which I ever had I don’t understand what’s going on .

Resolved! Is my o2 down?

When I log in I get a page that just says something has gone wrong. Tried app and browser

Resolved! Where is my order?

Hi all, I ordered a phone on the 30/09/22 and paid for 1 day turn around. Its now the 04/10/22 and I still haven't even received my dispatch email! Can't use the live webchat either as it redirects me to the app and it won't let me sign into the app ...

Resolved! Mobile number swap

I've just got my new contract phone and it came with a new sim card and mobile number, I want to keep my old o2 pay as you go mobile number and have it on my new contract sim, how do I do this?

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