My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 10722 Views
  • 1 replies
  • 1 kudos

Resolved! topup

Unable to top-up

Michal77 by Level 1: Joiner
  • 566 Views
  • 2 replies
  • 0 kudos

Resolved! sim card did not arrive

Hi, my sim card did not arrive, I have not been able to activate it but my data is already running

Kw3215 by Level 1: Joiner
  • 538 Views
  • 1 replies
  • 0 kudos

Resolved! Change plan

Hi I’ve seen a offer 20GB for £8 plan. when I go to change plan I’m unable to see that offer.

Shabina by Level 1: Joiner
  • 470 Views
  • 1 replies
  • 0 kudos

Resolved! Device plan coming to end

How do you end your device plan and also stop the airtime tariff

Resolved! checkout in shop

Cant Seam to check out in the shop on the app.The phone just goes to a error page and the website i cant get past my card details.. just does nothing on step 2... just want a smartwatch... failing all points and no help from O2 either.. Any Advice an...

ZYFY2000 by Level 1: Joiner
  • 1252 Views
  • 3 replies
  • 0 kudos

Resolved! Cancel order

Hello I wanted to cancel order for iPhone 14 pro max

Bart2649 by Level 1: Joiner
  • 489 Views
  • 1 replies
  • 0 kudos

Resolved! Customer service

Hi i’ve been with O2 for about 6 weeks. it took 3 weeks to get my number ported over. I am now trying to contact customer service via chat about another issue for days with no luck. what’s the best way to communicate with o2

peel by Level 1: Joiner
  • 661 Views
  • 1 replies
  • 0 kudos

Resolved! I want to cancel my McAfee on my account

I want to cancel my McAfee on my account but can't find how to do it. Customer service has kept me waiting for an hour and still no help

Resolved! Adding husband's name to our o2 account

Our o2 account covers my sim card and my husband's sim card as I dealt with setting up both phones all those years ago and I have continued. My o2 shows both mobile numbers which works well using my gmail address as that allows us to use the same cal...

scarletp by Level 1: Joiner
  • 1021 Views
  • 1 replies
  • 0 kudos