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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Merge accounts

I want to know if it’s possible to merge accounts together, I got an 02 account for my phone , then I ordered my boyfriend one in my name same email etc, but it won’t link to one account, i receive both bills for both phones on the same email but for...

Resolved! Held at DPD depot

My upgrade phone was due to be delivered on 12th Dec. O2 seem to think I've got the phone as they sent me a questionnaire about my delivery. Every day, DPD send me a text saying my parcel has been held at the depot and delay it by another day.No-one ...

Resolved! iPhone pro max

I upgraded 3 weeks ago and paid of my contract. My phone has still not been dispatched and is being ordered. Will I be given a discount as it’s going to be more than a month and I paid off the remaining contract weeks ago.

Resolved! Spend cap

Where can I view my spend cap ?

Resolved! Mobile number

Hi,ld like too know if my mobile number can be made ex-directory? Thanks in advance

Resolved! Email

Hi guysReceived this email and wanted to know if it was genuine Your O2 Direct Debit has changed – you do not need to do anything,this is for information onlyWe’re getting in touch to let you know that we’re making a small change to our banking and t...

Resolved! Cannot pay bill on my O2

Good morning I received my sim yesterday after a long wait because of the Mail strikes and was going to pay my first bill today but I cannot pay through my O2 on the website or the App. It states that there is a problem and they are fixing it. my fir...

Resolved! Active my mcafee

How to activate my extra ( mcafee ) on y phone as the code is accepted but then takes me to a blank page which it keep doing that and I only have 2days remaining to activate my mcafee with o2. very disappointed

Resolved! topup

Unable to top-up

Resolved! sim card did not arrive

Hi, my sim card did not arrive, I have not been able to activate it but my data is already running

O2

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