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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Fraud reporting

My O2 account has likely been hijacked, leading to banking fraud. Trying to call O2 to report this, but nobody answers. Hopefully somebody from O2 will pick this up and actually contact me.Also, three payments now made to O2 for current bill, but no ...

Resolved! Fraud activity

I have received texts stating I had requested my PAC code, and also texts with verification codes, but I have not requested such things. Please assist

Previous Bill

Why on earth have O2 removed the facility to download previous month's bills? I can't get any answer from ChatBot or a 'Real' chat support. Really appalling.

Resolved! Payment

the pay was paid from my bank account. but the pay failed on my o2 account, I saw the inscription

Resolved! Not receiving texts to transferred number

Hi - I've moved to O2 from another network. I've brought my old phone number with me, it works fine mostly (I receive some texts and can make and receive calls from/to my old number) however, I am not receiving texts from some of my contacts. They ar...

Resolved! Activation

I have chosen the extra off Amazon Prime but when i got to activate it i log in but then it keeps coming up with an error does anyone know why this is?

Resolved! Lost mobile number

I took phones for my son and daughter who stay with their mother but I have lost their numbers

Resolved! account issues

I cannot sign into my O2 - there seem to be two accounts - one linked to my email and one I have never seen. I am paying for 2 phones but only have one phone so there is a problem

Resolved! Issue activating Disney Plus extra

I've been trying to activate the Disney Plus extra on my account but when I try it's coming up with an error on the Disney site saying "There was a problem activating your subscription. If the problem persists, contact your service provider" On the O...

Resolved! time taken to resolve an issue

I have limited access to my account and no access to bills. Aafter several unsucccessful phone calls and DM on twitter am I alone in thinking 8 days and miminal positive response regarding the issue is far too long . I did receive an email recently t...

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