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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Swap phone, door to door

I just got this refurbished phone yesterday, but because of the battery health which is too low, and charging quite slow. I asked for swap by calling. And the lady said she booked me for door to door. (But there is no exact date, she said 3-5 days). ...

Resolved! claim chromebook

Does anyone have the link to claim the Samsung Chromebook ?

Resolved! Cannot log in to My O2 after changing password

I've had an O2 PAYG account for years. but after changing my password I was allowed into the My O2 app for a short time and then I suddenly got an error. On trying to log in again always gives me the error "Oops. My O2 isn't available to yet etc ..."...

Resolved! topup

hi. i took 02 sim recently and i am not able to topup from my 02 account using card.

Resolved! Spend Cap

Hi I would like set up Spend Cap £0 be cuz always my bill is hire than should be

Resolved! Receipt with imei number

Hello, I am trying to find a receipt with my imei number on it for insurance purposes. Would you be able to help?

Resolved! Not receiving calls or texts

not receiving calls or texts

Resolved! New Website - How Do I Access Previous Bills

Simple question. The only bill I seem to be able to view now that the website has been 'improved' is last month's. Is this a temporary glitch or is there some devilish way the previous bill content has been hidden. Any help appreciated. Thanks.

Resolved! Contract

Hi when does my contract end

Resolved! Spending buffer

How do I set my spending buffer to zero

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