My O2
Get help and support from the community related to My O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8813 Views
  • 1 replies
  • 1 kudos

Resolved! £400 prepaid MasterCard - no email received

Hello, I upgraded my phone to a Sony Xperia 1 IV. It stated on this deal that I would get a £400 Pre Paid MasterCard and the details for this would be text or emailed to me. I haven't had anything through yet. It also doesn't say anything on my contr...

Ashham by Level 1: Joiner
  • 13696 Views
  • 84 replies
  • 1 kudos

Money deducted, plan not renewed

I added the Rolling plan last month December, the renewal was due for the 3rd of this month and I got several messages telling me the money will be taken from my card on the 3rd and so it was on the 3rd however plan was not renewed. I called customer...

Ruth23 by Level 1: Joiner
  • 679 Views
  • 3 replies
  • 0 kudos

Resolved! wi-fi calling

how can i enable wi-fi calling. 

kc4 by Level 1: Joiner
  • 683 Views
  • 2 replies
  • 0 kudos

Resolved! How do i add my daughter to my O2 account?

Hi, I have a pay monthly plan, and want to add my daughter's O2 (pay as you go) to my O2 account. How do i do this? Thank you,

Jan23 by Level 1: Joiner
  • 2787 Views
  • 1 replies
  • 0 kudos

Resolved! Accessories

I recently got an xbox as part of my accessories and pay monthly for it. I got it just short of a month ago but when I’ve looked on my o2 as to where to pay for it nothing is on there to say I have it. Will the money just come out as a direct debit? ...

Resolved! charity donation on my bill

My November bill included a £30 donation. Which charity was it?

Rob53 by Level 1: Joiner
  • 582 Views
  • 1 replies
  • 0 kudos

Resolved! My o2

Ported my pay as you go number over to pay monthly and now can’t access my o2 account. Says that my number is used on another account

Tommy12 by Level 1: Joiner
  • 374 Views
  • 1 replies
  • 0 kudos

Resolved! Moving from Virgin mobile

Happy New Year, As many of you know Virgin and O2 have merged. I have a Virgin mobile sim only monthly contract together with Virgin media , broadband etc.When I call Virgin to enquire about my tariff options I get mixed messages. Virgin offer me "ex...