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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My o2 issues Error 500

I cannot see the My o2 app for a google pixel 7 pro on my playstore when i go to the App using firefox it comes up with This app is not available for your device:https://i.gyazo.com/b353bd041bf99d235bee928c2525e386.png When i go to the My o2 on the w...

Resolved! MY O2

Hi, I need help. I recently joined O2 and can't log in to my account (My O2 App). It says to wait 48 hours, but several days have passed and it keeps saying the same message.

Resolved! Easter Promo Code

Upon logging into MyO2 now as part of their Easter Promotions - O2 are now showing a mini game existing customers can take part it. Easter Eggs are hidden under one of three cups which are then moved. Upon successfully finding the eggs you are offere...

Resolved! Pay cancellation

I’m trying to pay my early cancellation fee but won’t let me back into my O2 app

Resolved! 02 refresh contract

Hi everyone I just hope someone can answer my question as searching for it on 02 app/ website is impossible! I have an 02 refresh 5gb contract and have been with 02 for about 20 years. I have lost my phone does my 02 refresh contract include loss ins...

Personal account showing as a company

Hi, Can anyone please tell me why this is. On the 02 website on my account page, it shows ‘account portfolio’ then ‘company’ with my full name below that and below there it has ‘accounts’ - my name and the account number. At the top right, next to My...

Resolved! Contract

My contract has ended and I want ti see what you can offer me

Resolved! Cannot log in after porting to O2

Hello, I am a Virgin Media customer who has upgraded to Volt and now have an O2 SIM and have ported my Virgin mobile across.I received the O2 SIM with a new number which would only be temporary until my Virgin number transferred.I set up an O2 accoun...

Resolved! No products showing

Hi when i login to my account it is no products please resolve it asap

Resolved! Change of Address

I need to change my address

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