My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 2097 Views
  • 1 replies
  • 1 kudos

Resolved! Change of Postal Address for Pay and Go Customer

Hi, I'm trying to correct my address in MyO2. The help system directs me to 'My Device' and the 'Billing' tab. However, I don't see a billing tab, presumably because I'm Pay and Go and don't get a bill! As to why I want to change it - if I go to the ...

DarbyMark by Level 1: Joiner
  • 1172 Views
  • 8 replies
  • 0 kudos

Resolved! Outgoing Calls

Hi I'm struggling to view a list of all my outgoing calls. Anyone know where I can access this on my O2 account? Thanks, H

HDEan2018 by Level 1: Joiner
  • 631 Views
  • 3 replies
  • 0 kudos

Changing my address details online

Anybody have any idea how I can change my address details online when I only have a Pay as you Go phone? Have tried to follow instructions on My O2 but they are obviously for monthly contracts! Live chat seems to have packed up completely so can't tr...

Anonymous by Not applicable
  • 1063 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to access 'My details' in O2 account after porting number

I registered an account with O2 (email address/password etc.) recently. The account is associated with the number which came with a new SIM card. I then ported my old number to replace the one which came with the SIM card. So far so good... But now, ...

CBees by Level 1: Joiner
  • 1337 Views
  • 2 replies
  • 0 kudos

Resolved! Linking 2 O2 accounts

Hi there, can anyone tell me how to link my two O2 accounts please so I only have one username and bill please?Thanks

Jilzo9 by Level 1: Joiner
  • 4107 Views
  • 3 replies
  • 0 kudos

Resolved! App payment ERROR

I have just paid for my monthly charge on my app but it is still showing as needing to pay? Money has came out of my bank account! Help?

Eliza2 by Level 1: Joiner
  • 4871 Views
  • 3 replies
  • 0 kudos

Resolved! Changing security question

I signed in and went through the process of changing my security question and answer tonight. When I pressed submit the page went to an error page telling me they were unable to perform the request. I tried again but the same thing happened. I receiv...

Guevara by Level 2: Apprentice
  • 2846 Views
  • 6 replies
  • 0 kudos

Extra free data?

Just ordered the s9 it said in my 5gb tariff that I get extra data so where is it?My o2 account says I only have 5gb still.

Jem91 by Level 1: Joiner
  • 1692 Views
  • 6 replies
  • 0 kudos