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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 10025 Views
  • 1 replies
  • 1 kudos

Resolved! I want to change something in my recent contract order

okay so i’ve recently made a contract order with something included which i realized that i didn’t need after i asked the bot how could i change my order and it tells me to go to the my o2 app but it keeps saying im too new to o2 and to give it 48 ho...

jay178 by • Level 1: Joiner
  • 599 Views
  • 1 replies
  • 0 kudos

Resolved! Change adress

Hello. I need to change my residential address. and also the o2 app is not working for me

Overcharged for something I haven't used

I have been charged an extra £0.54 for the last 2 bills. It is supposed to be for a txt message to the same person. I have not included any photos or anything else in the txt. A refund is due. Can't use the virtual assistant or get any support from a...

Help60 by • Level 1: Joiner
  • 669 Views
  • 4 replies
  • 0 kudos

Resolved! Rewards missing

Hi I have not received my Amazon voucher from rewards any idea when you get them?

Kim18 by • Level 1: Joiner
  • 503 Views
  • 1 replies
  • 0 kudos

My o2

I've had my o2 for a few years now I've not changed my number in about 10 years and all of a sudden its saying I don't have my o2 anymore and I'm not a user of o2

App saying I can't use My O2

I have been a customer for a while and always used My O2, gone on there today and it says I am not yet eligible for it. Any suggestions? I have force closed and restarted and also updated it. Thanks.

Sallym by • Level 1: Joiner
  • 586 Views
  • 3 replies
  • 0 kudos

Resolved! Can’t pay final bill

My contract has ended and I’ve switched my number to a new provider but I still have my final bill to pay. I cancelled my direct debit but now can’t make my last payment, ‘My O2’ account doesn’t have anything on it and whenever I call the payment num...

ben_bark by • Level 1: Joiner
  • 1250 Views
  • 3 replies
  • 0 kudos

Resolved! Need to speak to a representative

The only thing that shows in my account is "Manage my 02 wifi account"? I do not have an 02 wifi account? I have a pay as you go phone which I upgraded to the £15.00 so I would have free minutes. That has not happened and I keep receiving texts telli...

ES65 by • Level 1: Joiner
  • 435 Views
  • 1 replies
  • 0 kudos
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