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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 2103 Views
  • 1 replies
  • 1 kudos

Resolved! Globway BV

2 x bills for £4.50 have appeared on my I pad account fro Globway BV. I do not paly games and have not subscribed to anything and do not even know my I pad number let alone share it. I know not to acccept you have won an I phone pop ups so at a compl...

BHM by Level 1: Joiner
  • 11375 Views
  • 2 replies
  • 0 kudos

Resolved! O2 app

How do you sign out of the o2 app on another device that your not using anymore but don't have to sign out of. If that makes sense at all

Smithiee by Level 1: Joiner
  • 833 Views
  • 5 replies
  • 0 kudos

Resolved! E-mail address change for O2 Online Payment receipts

How do I change the e-mail address associated with the automated receipts that are sent out when I pay my Airtime or Device Plan bills using the MyO2 Wallet? I thought I had it cracked last month, through an O2 Service Chat [#2036****], but clearly t...

2018-06-02 23_11_31-Your recent O2 Online Payment (KMM1645084058I15977L0KM) - p.g.newman@gmail.com -.png
pgn by Level 63: Greatness Assured
  • 1571 Views
  • 19 replies
  • 0 kudos

Resolved! Paid bill

Hi, on my o2 it says I’ve paid my bill for this month but I didn’t pay did they take out the money

Daniel98 by Level 1: Joiner
  • 1878 Views
  • 4 replies
  • 0 kudos

Resolved! My data

Hi, my tarriff used to show me how much text,calls and data I had left and now it isn’t showing me how much data I have left on my o2 but it’s showing me how much texts and calls I have left how do I get my o2 to show me how much data I have left.

Daniel98 by Level 1: Joiner
  • 3639 Views
  • 5 replies
  • 0 kudos

Resolved! O2 App

Hi all, would anyone happen to know why the data allowance section has disappeared from my app? I can’t see how much I have left for the month.. thanks

AP2 by Level 1: Joiner
  • 964 Views
  • 5 replies
  • 0 kudos

Resolved! Final Bill not supplied. A/c no longer visible on My O2

Ceased one of my accounts at the end of contract. No problem with that. Sadly, at that point I lost access to all historical billing info on My O2 and could not even see a Final Account. Call me old fashioned, but I like to have a record that my acco...

Anonymous by Not applicable
  • 3155 Views
  • 28 replies
  • 0 kudos

Data breach

Is anyone aware of a data breach at O2 ?I can see all details of someone I don’t know on MyO2.

Cant download MY02 APP

Hi For some reason I can't download the my o2 app from the app store, nor can i download the 02 priority app. Every time I try press 'get' it asks for my apple ID password, which I then enter perfectly fien. The blue rings start circling to show it i...

markc3 by Level 1: Joiner
  • 1760 Views
  • 3 replies
  • 0 kudos