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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cant log in

I can’t seem to log in to my 02 app as it says that there is no devices registered with my phone number. I would also like to add my Apple Watch to my contract plan. Thankyou.

Resolved! No good my o2

Hi I can't access my account why? It won't even let me change the code because it doesn't accept my phone number!

Resolved! Error message:It looks like something's gone wrong

Hello,I have just switched to O2, put my SIM card in ported my number, registered, logged in, downloaded the app, phone working fine, etc etc But when I log in to O2 on my laptop, I get this message: 'It looks like something's gone wrongWe're looking...

Resolved! Roaming outside eu

Can you but a bundle on o2 for roaming outside eu?

Resolved! My O2 app

Everything on my phone and account are totally fine with the exception of the My O2 app which hasn’t been able to retrieve my calls text and data allowance since Friday (5/8) !Out of interest does anyone else have similar issues or any info please ? ...

Resolved! No good code!

Hi i can 't log into my account,but won't let you with a new code either!

Resolved! mobile data

Good afternoon I don't seem to have Mobile Data since my last mobile was lost.I have new mobile Samsung Galaxy S8.When i turn mobile data on, a message pops up! "You wont be able to use any apps that require an internetconnection unless I use Wi-Fi",...

Resolved! Warning re extra costs when trying to access mental health support

When I try to text 85258 Text Help Shout, which is a texting version of the Samaritans, I get a warning message saying 'this will cause charges on your mobile account' Please can someone advise how much these charges are? Sometimes, when I feel reall...

Resolved! keeping same contact number

hi my current mobile has broken and will not turn on. i was just wondering if i upgrade to a new phone is there anyway i could keep my existing number? thanks

Resolved! I want to change my name due to me getting married

Hi, I have recently got married and so I want to change the account name to my married name. Also this account is in my name, but my son as the phone and number. Can you change the way I can access my account as it asks for a code but goes to my sons...

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