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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 10113 Views
  • 1 replies
  • 1 kudos

Resolved! billing

Id like a breakdown of VAT on all my invoices

angela02 by • Level 1: Joiner
  • 328 Views
  • 1 replies
  • 0 kudos

Resolved! Topping up without UK Credit Card

How do I top up if I don’t have a UK credit card and cannot get to a store?

Toppingup by • Level 1: Joiner
  • 464 Views
  • 1 replies
  • 0 kudos

Resolved! My 02

I'm unable to log into my 02

Purcell96 by • Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos

Returned a google pixal a7

Hi can someone help me out I returned a mobile back to 02 with a tracking number, received a notification that someone as sign for it , everytime I ring customer service they say it as not been received I have proof that they received it , what can I...

Neil06 by • Level 1: Joiner
  • 568 Views
  • 1 replies
  • 0 kudos

Resolved! Failed log in attempts

I received the following email from you at 05.55 am this morning. Just to let you know that this was not me and clearly someone was trying to access or hack into the account. Please email me any reply. Thank you. On 3 Jul 2023, at 05:55, noreply@o2ma...

robw by • Level 1: Joiner
  • 2453 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung Earbuds website error

Hi, Bought a S23 a couple weeks ago and got the £1.00 offer text yesterday, tried to use it today and the o2 site keeps saying my address is wrong compared to my bank card address (Checked and both identical). Spoke to o2 live and they have advised I...

Zozzy by • Level 1: Joiner
  • 722 Views
  • 3 replies
  • 0 kudos

Resolved! Extra £150 02 recycle

So I've just ordered a new device and want to send in my old device to 02 recycle for the extra £150 offer. However it says I have to wait 21 days from receiving my new device before I can claim but the offer expires on July 12th meaning it expires b...

Scotty66 by • Level 1: Joiner
  • 939 Views
  • 3 replies
  • 0 kudos

Wrong delivery address.

I upgraded to an iPhone 13 but they did not prompt me for a delivery address when I checked out. I have moved address since I updated my details on o2.co.uk and I am worried that it is going to an old address. The phone lines are closed, and so is th...

rhackett by • Level 1: Joiner
  • 1173 Views
  • 5 replies
  • 0 kudos

Resolved! charge question

I have been charged £5 for a purchase I am unaware of?

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