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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Bad Experience getting an upgrade in an O2 Store

Last week on Black Friday I went into an O2 store to see what device plans I would be offered. I was then very excited to be told that I could get the iPhone 12 for £10 a month for 36 months. Of course I jump on this deal. I then return home to find ...

Resolved! Old phone

Hi, so I’ve had an email saying I owe £34 for an account I had maybe 5 years ago maybe even longer. Have tried the phone number to sort it out, but was in a queue for half an hour and gave up. I have no idea what my email or phone number was at the t...

Resolved! No signal

I haven't had a 4g signal for 2 days now. Can anyone help?

Resolved! Disney plus

Hi I would like to cancel my Disney plus please. I’ve had it for 6 months and I don’t want to renew it.

Resolved! how can i speak with an adviser

mikenwosu**Personal info**

phone not working properly

hello my daughters phone has stopped working properly. It will still receive incoming and she can make out going calls, she can send and receive txt messages. But her data will not work and even if shes connected to wifi none of her app will work??!

Resolved! Hi

Hi my bill due today and I dont get payed to 14 th reason why I've change date to 14 of every month

Resolved! Previuos bills

Hello - how do you find previous statements of your o2 mobile account? it shows is in the example but it is not seen in the website under account and bills.

Resolved! Cancel contract

Handing in my 1 month notice to end my contract

Resolved! I can no longer view/print previous bills

On the 'Download & print latest bill' page, there use to be a dropdown box to select previous bills to view/print.This dropdown box has disappeared for me. Have tried loading the page in 2 different browsers.Does anyone know why this might be? Or ano...

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