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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Change verification phone number

I'm on a joint account with my siblings and im over 18 and am trying to change the parental controls for my account but when I try to it send the verification code to one of their numbers and not my one

Resolved! Samsung earbuds £1

When I ordered my phone it said you could get Samsung ear buds for £1 after 30 days. However I've not received a code for this? Anyone know how long it took roughly? Thanks

Resolved! Spend cap

Hi I would like to add a spend cap on my o2 sim

SIM activation fault

I received 2 new SIMs a week ago. Neither activated. I've contacted O2 by phone and chat 4 times. The problem has been escalated to something called the '360 customer team'. I've been promised 2 calls and received none! Why can nobody help me and how...

Resolved! Cancel contract

I would like to cancel my contract and stop paying monthly from next payment.

Resolved! Bill

I’ve just had my bill in with a phone call that cost me £18.12 on the 13th of July. Can you tell me the company that it is please as I do not remember phoning this number

Resolved! Coverage

I have had no coverage for over three weeks. I have just received a monthly bill. Should I pay it?

Resolved! FRaud

I recieved a call from 02045258361 offering me 40% discount on my bills. I suspected it to be a scam and did not accept the offer. I then had a text message from O2 giving me a one time code which I did not ask for and did not use. Can someone still ...

Resolved! My o2 extra reward is unredeemable

I have been trying to activate my extra for 3 almost 4 weeks through the app and o2 website but it keeps saying it has expired. Please can someone help reinstate and fix this issue as an additional reason why I went for a 2nd line with O2 was the rew...

Resolved! Change phone number

I have a O2 SIM and agreed to port my old number from Lyca. I have a PAC code from the provider. I need someone to raise a request for the same.

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