My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8219 Views
  • 1 replies
  • 1 kudos

Resolved! Rewards missing

Hi I have not received my Amazon voucher from rewards any idea when you get them?

Kim18 by Level 1: Joiner
  • 381 Views
  • 1 replies
  • 0 kudos

My o2

I've had my o2 for a few years now I've not changed my number in about 10 years and all of a sudden its saying I don't have my o2 anymore and I'm not a user of o2

App saying I can't use My O2

I have been a customer for a while and always used My O2, gone on there today and it says I am not yet eligible for it. Any suggestions? I have force closed and restarted and also updated it. Thanks.

Sallym by Level 1: Joiner
  • 463 Views
  • 3 replies
  • 0 kudos

Resolved! Can’t pay final bill

My contract has ended and I’ve switched my number to a new provider but I still have my final bill to pay. I cancelled my direct debit but now can’t make my last payment, ‘My O2’ account doesn’t have anything on it and whenever I call the payment num...

ben_bark by Level 1: Joiner
  • 1042 Views
  • 3 replies
  • 0 kudos

Resolved! Need to speak to a representative

The only thing that shows in my account is "Manage my 02 wifi account"? I do not have an 02 wifi account? I have a pay as you go phone which I upgraded to the £15.00 so I would have free minutes. That has not happened and I keep receiving texts telli...

ES65 by Level 1: Joiner
  • 364 Views
  • 1 replies
  • 0 kudos

Resolved! New phone delivery failed

My new phone delivery failed and the package is on it's way back to O2. What can I do?