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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Payment

I was informed that my device is fully paid for but I am still being charged. Please sort this out

Resolved! Sym card

Hi, I can’t download the app because my phone has been stolen and I need my number phone to recover the password of my ID of apple. Could I know if my card is in its way to my house? Otherwise I can go this afternoon to a store. Please, I need to get...

Resolved! increased charges

How do O2 justify an increase in my mobile phone charges of 17.24% before VAT, in April this year?

Resolved! Phone won’t work in france

How can someone lift the roaming block on my sons phone it’s driving me mad that we have roaming on our contract and his won’t work I’ve spoke to a guru and they’re just saying everything looks fine! It’s happened before too. I’ve tried his sim in my...

Resolved! SIM confusion

I have an old pay as you go SIM" when I bought a new phone o2 sent me a new SIM I have tried to top up my old SIM which is the one in my phone but the top up has gone astray - maybe to new number that I don't need

Resolved! Add name to bill

Hi, I would like to add my spouse's name to the O2 monthly bill and couldn't find a way to do it. Both are numbers are associated with my name and account at the moment (to get the family discount). Anyone has done this before? Cheers,

Resolved! O2 extra

I had Disney plus as an extra free but changed my tariff but no longer have Disney plus .When I go to shop the same tariff still gets Disney plus free

Apple Watch Ultra - Data Plan

On my newly purchased Apple Watch Ultra, when I tap the cellular icon it shows I have an O2 plan linked, but the Status says: No Connection. Any advice would be appreciated. Thanks.

Resolved! One of my pay as you go devices has disappeared from the device list in myo2. How do I add it back?

One of my pay as you go devices has disappeared from the device list in myo2. How do I add it back so that I can manage it? It’s my sons device and I top it up using myo2. I last topped it up on 03/05/23 so not that long ago. However it’s suddenly di...

Resolved! Contact

I have been with o2 for a few years my new contract from 6th September 2021 I have had nothing but issues. This includes signal, reviving and making calls, texts and 4g/5g issues I have been in contact with o2 regarding these things. Iv had replaceme...

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