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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! something i have bought

i have been charged £5 for something i have bought on this month's invoice.I have not bought anything

Resolved! Change name on account

Hello, I need to change the name of the account holder. The virtual assistant is not available. Please advise how I can update these details.

Resolved! esim

Lost my phone, need any esim number for my new phone

Resolved! How do I view more than one sim contract

How do I view more than one number on same account.

Resolved! O2 account

Every time I log on the o2 app it says my o2 isn’t available to you yet and it’s been 2 months since this situation.

Data

I was just wondering if u could see how much data I have

Resolved! Bundles

Hi, I have bought £15 airtime. I need bundles. How do I convert?

Resolved! Underground Wifi Extra

Hello I have been unable to connect to the WIFI underground for about 6 months now. I have registered with o2 wifi.The messages that come up when attempting to connect th WIFI Extra are 'Check password and try again', 'Could not connect to wifi netwo...

Resolved! Wrong sim

The sim sent does not fit my phone. Can you change it please?

New account

I cannot set up a new account

O2

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