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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 11961 Views
  • 1 replies
  • 1 kudos

Virgin Media to O2 migration and App log In issue

Unable to log in to My O2 app after the migration from virgin media sim. Every time I tried to log in in the app it says something went wrong. I need a solution for this issue.

My o2

I cant log in to my o2 app

Julija2 by Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

Is this number a legitimate O2 call? 02080404352

I have just received a call purporting to be from O2 at number 02080404352 offering a discounted rate for my monthly payments. I this a legitimate call?

Jeff9 by Level 1: Joiner
  • 542 Views
  • 1 replies
  • 0 kudos

Suspected phishing email

Hi, I am constantly receiving an email apparently from 'O2 WiFi' asking me to confirm my email address!Is this a scam or real? As clearly O2 know my email address already so why are they asking! Many thanks Rob.

R-o-b by Level 1: Joiner
  • 2251 Views
  • 2 replies
  • 0 kudos

Need help

I am unable to log in to my02 account 

Keisha by Level 1: Joiner
  • 333 Views
  • 1 replies
  • 0 kudos

Mobile phone costs from France

Please tell me the costs of using my mobile phone to phone from France (Paris) to England (York)

EWH by Level 1: Joiner
  • 374 Views
  • 1 replies
  • 0 kudos

Resolved! My app

My app isn’t working I’ve been on the phone and they try n change my password and a don’t think that’s the problem I know my log ins it’s just not letting me long in and saying it would take up to 48 hours and it said that for about a full week now

Laura49 by Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos

Resolved! Can't log in to my O2 app

Hi, I can't log in to my O2 app. It says something went wrong as asks me to contact O2.

FrankC1 by Level 1: Joiner
  • 730 Views
  • 2 replies
  • 0 kudos

Wrong charge?

I have noticed that O2 has been charging me £7, but I have double check the contract , it should be £6. Are we having same understanding?

CYoung by Level 1: Joiner
  • 475 Views
  • 2 replies
  • 0 kudos