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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Cancel my spend cap

I like to cancel my spend cap

Resolved! Early settlement on phone

Can I pay off a device?

Resolved! Live chat

I’ve trying to contact o2 via the live chat. The website keep directing me back to the ap. the app keep telling me the live chat is unavailable. Anyone else keep getting this message. How do I contact o2

Resolved! Second Sim

HiI have just got an O2 sim and put into my phone and all works well, so I sent for another sim for my wifes phone. Not here yet.I got a text from O2 to text "SWAP" to activate the sim, and my account shows 2 numbers and shows "Select the product you...

Resolved! SIM card needed for ipad

I’ve just got a new iPad and it requires a SIM card can I get one sent out for it?

Resolved! fraud on my account

I was called yesterday by a private number to say there's been a fraud on my account, and today I am receiving strange emails from O2. Should I be worried?

Resolved! How do I access the chat line

How do I access the chat line

Resolved! my o2 app not working

Hello, When logging into the my o2 app it says that I must wait 48 hours in order to across the account. I have waited around a week and still see this message. I have logged into o2 online and can see my information and plan successfully. How can I ...

Resolved! Order not made

Hi O2, I have received an email yesterday that says I have made an order (NC[Removed]), but I haven’t made any order, nor I can access my O2 account. Please advise. best, andrea

Resolved! Can not login to My O2 app

I'm having trouble logging in, it keeps saying the app is not available to me, even tho I have managed to login to the app before.

O2

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