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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How to get live support/failed order

I'm having major issues trying to actually talk to someone from O2.Last night I tried to order a refurbished iPhone 12 on a pay monthly SIM, currently being on a cheap phone on PAYG, but something made the order fail right at the end.In addition, the...

Resolved! Using iPhone in Singapore and Australia

Looking for most cost effective way to use my iPhone in Singapore and Australia.

Resolved! Error message for balance status and tariff

O2’s app and it’s website has suddenly failed to show my balance and tariff, showing instead an error message. I can’t top up or anything until the error message goes away. How may I proceed?

Resolved! My account says no product but I've received an email saying dispatched, have I been conned??

My account says no product but I've received an email saying dispatched, have I been conned?? do I need to change my address, I'm unsure if I'm being para.its just I got a phone call and credit check was successful and it's still says no products, he...

Resolved! My order hasn’t deliveried yet

I bought a phone on monday, it would be deliveried the next day, however I haven’t heard anything regarding my order yet, I have no access my O2 account either although it’s been over 48 hours I signed up.

Resolved! changing my contact information

Hiya,How can I change my personal contact information on myO2 account?

Resolved! 02 sign in

I can not sign in

Resolved! Can I change my SIM card?

Hi, I'd like to give my daughter my ipad mini but want to keep the sim for a new device - is it ok to do this? I will replace the sim for her with another and would be grateful for any advice on good value sims with generous data allowance, please?Th...

Resolved! I need to confirm I am the account holder

Hi I have ordered a new phone, I need to change my address but my phones broke so you cant send me a code

Resolved! wont let me login

wont let me login

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