My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Customer Services

Afternoon all, Does anyone have a phone number for Customer Services please? They seem to deliberately make it hard to actually talk to a real person. Not such a good experience when dealing with a phone company. Thanks

Switcher by Level 1: Joiner
  • 3 replies
  • 0 kudos

Free Disney+

Hi I am an O2 customer and have just changed to a new sim only deal. My question is, Do I get Disney+ free for 6 mths with a sim only deal and If I do how do i download the programmes. Thanks Jamie

Jamie288 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancel contract

Hi I want cancel my contract 

Robert8 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Somethings wrong with my bill

Hi I've recently changed numbers but I've found myself recently getting charged too much?. It says I've got a bill coming up on the 20th of may charging me £58 but on the 12th of may £62 came out of my bank account but my new sim deal is only mean't ...

Separating phone contract bill

I have 3 O2 phone accounts and they are all shown on the one paperless bill. The last contract I undertook has claim back payments I need to send them a print out of the relevant bill to claim as the current bill shows Vat for all the phones how can ...

Shazel by Level 1: Joiner
  • 2 replies
  • 0 kudos

Upgrade online

I cant seem to get past the screen to view the phones i can upgrade to even though earlier today i could ive tried the website and app... it just stays on a acreen with a buffering symbol

Becs by Level 1: Joiner
  • 2 replies
  • 0 kudos

Upgrading to a sim only?

My contract with o2 is due to expire and I would like to go on one of their sim only plans, when I rang o2 they said I can do this through the app. It says on my app I can upgrade on o2 refresh to get a new phone but I don’t need a new phone. When I ...

Jodhall96 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Where to check when contract ends/ last payment

Hi, I'm looking for a place in MyO2 account where I can see the details of my contract i.e. when it started and/or ends. I can only find the section where I can view my bills. Does anyone know if this information is available through your online acco...

mattcor by Level 1: Joiner
  • 2 replies
  • 0 kudos

Number change

I need to login to my o2 account but I cannot do so without recieving a code and I don't have the number to receive the code with

Tonyh1994 by Level 1: Joiner
  • 1 replies
  • 0 kudos