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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My O2 Upgrade issue

Hi,I am trying to upgrade my SIM only plan through the my O2 app (I have done this several times before with no issues) but when I select upgrade I keep getting an error message that the page can't be found, and the same thing is also happening when ...

Return of phone within 14 days

Hi. This seems to be a common problem with 02 & returns , I have cancelled my contract within the 14 days cooling off . Returned via the 02 Jiffy bag sent out by sales lady over the phone and just said write on front of bag my order number which I di...

Unrequested service modifications

I have had a text about a service modification that I did not request and I have no idea what it is or how much it costs.

Upgrade page on the app not working

The upgrade page on my app is not working, it errors out every time. Have followed instructions to clear cache and data for Android, but still not working. App works for my husband though.

Disney Extea

Although I signed up to Disney+ Extra I never activated it and have just cancelled it on MyO2.I do not expect to be charged for this as I have never used it, so please update my next bill to reflect this. My bill is currently higher than I would anti...

Payment issue

My account says overdue but I have had a direct debit set up for the past year? I need to speak to someone about my account details as payment should have gone through automatically as usual.