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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Address

Hi my account was moved over from Virgin media. I logged onto my account to print statements and can see my old address. How can I change my address and download a bill

Resolved! Free Apple Music redemption code

How do I obtain the redemption code for the free Apple Music extra

My bill has got a twenty five pound charge things I bought what is this

I have a twenty five pound charge saying things I bought what is this

Resolved! Upgrade

I currently have a iPhone 14 pro, I’m looking to upgrade to a 15 pro. I still have outstanding amount left on my phone to be paid off. If I trade the 14 in so I still have to pay the balance off or does trading cancel it out?

Resolved! How can you tell if it is fraud?

I have had a phone call with an offer. I am then sent a six digit code that the person wants me to give to them. The message with the code says that no O2 staff will ever ask for this number. So, what is the point of this number and how do I find out...

SIM has not arrived yet

Dear O2, my SIM card has not arrived yet. When I should expect the arrival?

Resolved! Add a spend cap to my tarriff

I would like to add a spend Capp onto my current o2 tarriff

Resolved! Tariff

Can you advise me how long my contract is and what tariff I am on please. I seem to be paying more than some of my friends for a. Dry basic package and no phone HP

Sim only deal ending 7 November

Hi, my 12 month SIM only deal ends 7 November. What price could you offer me based on my current deal. Thanks

Resolved! Which tariff can I use to roam whilst in the US

I am currently in the US for few days, is there any data plan or package available I could subscribe to in order to roam effectively with charges.

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