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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! bolt on 100 mb this morning around 9 am already done and i haven't even used it

bolt on 100 mb this morning around 9 am already done and i haven't even used it

Resolved! Data rollover

Should my data rollover to the next months allowance?

Resolved! Data allowance

My O2 package is for 250gb of data but MyO2 app says Unlimited (650gb). Which is correct?

Change contract to my name

Hi my partner has my o2 mobile and I would like to change the phone over to my name please

Resolved! How do I change my address

I would like to change my billing address

Resolved! CANCEL ACCOUNT

Please cancel my account

Resolved! account statement

I am asking for an explanation of my payments with o2. Telephone number [Personal details removed] for the entire period. I don't understand why I have to pay so much and I also don't understand why I can't log in to my O2. I have another phone and t...

Resolved! Account login issues

Hello I have an account I've had for many years however I can't login, ive tried the forgot password and username route to no avail, I have tried to login by using the phone number it then says no account linked with this number so I try to register ...

Poor signal / no signal

Hi, for over 2 weeks there has been problems in the area (pr7 3tp) due to mast issues. This is making it practically impossible to have a conversation using my phone with the line either not connecting or being very poor. When not connected to Wi-Fi ...

Resolved! Spend cap

Hi I want to increase my spend cap

O2

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