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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Top up

Dear Sir or MadamThank you in advance for your support.Are there any instructions on how to top up the battery?if you have a "16-digit" top-up code?If I dial 4444 and then press "2",the top-up does not work for me.Does anyone have a solution please?G...

Resolved! Air pods

Where is my code for my air pods? I was told 30 days. 50 days later, I was told 5 days, 8 days later I'm being ignored

Network

Hello, I’ve noticed that my network it’s not working as it used to be, it is very very slow and sometimes doesn’t work

Apple watch

Good morning, I am looking at upgrading my Apple Watch however I can see on my bills I have several different added parts. Would I be able to cancel the sync-1 on my account (my current watch) before I upgrade to a new watch?

Why can't I connect to 5g

Why can't I connect to 5g?

Myo2 not available

I can’t get into the myo2 app after having my account for over a month

How connect to TV from mobile

How connect to TV from me mobile Internet

My sim stop working

I spoke someone today about upgrading but now cant get any text or calls and cant get code sign the phone Contract.

Resolved! Login

Yyyyyy

Removing an imei bar

I had an imei bar out on my phone yesterday as I thought it was lost or stolen. The phone has been found and we did call to remove the imei bar. It was suppose to be removed yesterday just before 3pm but the bar is still in place and we can’t use the...

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