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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Phone

I brought a new phone, and I want to cancel my order what shall I do?

My 02

Hello I can’t Get logged into my 02

Unable to access o2 account

I’m unable to access my account

Resolved! Help changing phone number for manage my details

So the phone number for manage my details I don't have any more and needs to be changed yet it ask you to put in a code sent to that number that I don't have and virtual assistant can't help me. can you please do something where it asks for my passph...

Account?

I have just renewed my password I can’t get into my account. I am an existing customer

Resolved! Billing phone number

anyone know the billing dept phone number please

I cannot review my tariff page

I am clicking on review my tariff and it’s not loading

Unable to pay Bill either on App or on line here

Why am I unable to pay the bill either on line here or on the O2 App, the whole lot hangs and just the message, quote "Your airtime bell is being processed,"Last month the app got further and I input paymement details but apparently the payment faile...

Spend cap

Hi, I called yesterday and arranged a zero spend cap on both my phone accounts. I've had an email confirming a spend cap of zero for telephone number (REMOVED) - but I've have heard nothing regarding telephone number (REMOVED) Can you please confirm ...

NEW SIM (EVENTUALLY!!) BUT NEW PHONE STILL NOT WORKING EXCEPT ON WIFI

Business Customer of O2 for 25 years.Recently I thought I had lost my phone so called O2 who sent me a new SIM; the phone is my own so we are now on a SIM only contract. Thankfully I hadn't lost the phone, it turned up the next day so we swapped the ...

O2

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