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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can't login to my o2 account

I can't seem to login to my o2 account or the app I've uninstalled the app then reinstalled it and now I'm here?

Resolved! How to claim Mastercard reward

I have just got a new tariff purely to get the Mastercard reward . The link is not working so what can I do now

Billing

Hiyou have sent me two messages for bills of two different amounts but the same account number. Why what will I be paying?

upgraded SIM card

Hi

Apparent restriction

I am trying to phone out on numbers I have used countless times and I keep getting a message saying 'not registered to network', WHY!!!!!!!

Resolved! Phishing phone calls

Since 02 took over t he VM mobile customers I am getting phone calls on a daily basis that are asking for my personal info and one time codes, things like my email password or my 02 account password. They claim to be sending me a new SIM card and I n...

Awaiting Delivery of S24

Anyone else waiting for their S24? We ordered ours, a Samsung Galaxy S24 Plus 5G on 5 February 2024 and so far the only message we have is "Your order is currently awaiting stock. It has been ordered from our supplier and we'll dispatch it to you as ...

Address proof

Hi there I’ve changed my address on your app but I need to have a copy to send to my GP as a proof of address is there anything official you can send to me for me to use please

Missing Number and Account Info

I discovered a day or so ago when logging into the My O2 app that my pay monthly contract account is not showing, just a PAYG number for my father that I have also linked. I logged in to the web version and it's the same situation. Up until the weeke...

Track Order NC41650553

Good Morning, My order for an upgraded phone was emailed as despatched on Monday 4th March, I have not yet received anything.I have checked the delivery address and this is correct.Please can you confirm when I should receive my new device. Kindest R...

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