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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Personal details

I don't know why or when but you have changed my name from Finlay to Finley. Please change it back for me.

Application

Waiting to order a new phone with you. Started it on Saturday the 22nd and it said it was 24 hours for the application to be approved its now Tuesday the 25th and have heard nothing back?

Call me

Please call me

order

i need help with my order

bill cancelled

i have just had a text saying my order has been confirmed and i checked my account and it says deactivated but i haven’t deactivated my account/phone contract

Audible extra

I have activated my free 6 month trial of Audible and downloaded the app but it says I don't have any credits and Amazon wants me to sign up for a free 1 month trial. Am I missing something?

Resolved! cancel o2 sim

hi i would like to cancel my sim and move my number onto a different sim

Number transfer from another network

Hi, I am transferring my number from another network to O2. I was told yesterday that I can use my old number today. However when I was login into my O2 to top up. The only option for security check is to send the code to the temporary number. But th...

Resolved! Changing name on contract

Can I change this contract into my daughters name as it is her phone and she pays for the contract

no service

Hey, my phone has no service! I've tried restarting my phone and taking the sim card in and out. I can't log in to my account because it's asking for a verification code which i can't receive because i have no signal to receive texts! Please help!

O2

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