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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Transfer of ownership will it really take just 24 hours or less

I have a basic / dummy Nokia phone and that’s in my name already but for other phone in my life, the number in my iPhone, it’s in mum’s name. The mobile number in the iPhone I don’t want to keep in her name forever. It makes no sense to have it in he...

Resolved! Hello

Hello

Accidentally ordered 2 of the same phone via upgrading

I attempted to upgrade last Tuesday via the O2 app, but the webpage closed which made me think the order didn’t go through, so contacted O2 support, they couldn’t see an order so preferred the upgrade again. Turns out the first order went through so ...

Resolved! present bill view call history

Hi.Im looking to way how to check my billing history with calls on present bill before will be issued. I have acces to my 02 and previous billing history but not to present Many Thanks any one ?

Robbed

Ok so hopefully you guys can help. I ordered apple airpods from 02 for £116.10 I don’t want finance I bought outright. I entered my details and my bank details and placed the order. A few hours later no email, so I called them to see why, I was told ...

Defaulted bill on legacy system and unable to pay

Hi I am looking for some advice. I applied for a mortgage and this was rejected due to an outstanding bill I have with O2 from 2019 that I was unaware of. I have no record of o2 contacting me to inform me of this £45 debt. I contacted O2 to pay this ...

Lend a pound scheme

I have 9 pound in my 02 account to pay for my top up but am short 1 pound to renew my ignorance data bundle. Thank you

Phone doesn't work when dialing

Hi my phone has no 02 network

No update on phone delivery

I ordered a new device and Pay-Monthly plan on the 25th November and it still hasn't been delivered. I'm aware of something happening with the warehouse delaying orders, but the only email I have from them is my confirmation of order - nothing about ...

Changed tariff

I recently changed my tariff to a rolling monthly one with unlimited data. A message popped up about my previous data (90gb) being wiped and I think something about my new one being applied within 3 days. I probably should have waited nearer the time...

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