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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Tarrif been changed without my consent

Hi can you please check my phone network hasn't been working last few hours suddenly and when I checked my email it says my tarriff has changed even though I didn't change anything. Please I think I have been hacked and now I can't access my emails

Resolved! Overdue Bill

Hi, I can’t log into my o2 account but I need to pay my overdue bill and discuss options to pay

Resolved! Phone stolen, what to do?

Hello, My phone got stolen yesterday, I have a new one now but need to have my O2 esim phone number transfered. I cannot go on my O2, as they are trying to send me a code on the phone number I need to access.The chat is not working, and I cannot call...

Refund

You have sent an email to say we are due a refund of £186.26 I have tried to contact via my O2 account but have not got access, please can you let me know how I can proceed, when I am unable to access due to no longer being a customer of O2?