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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

When will I het my new phone

I ordered a phone tonight a d it say 4 weeks am I able to change it to a phone for asap

O2 app

I can access my O2 perfectly fine on the web, but when I try to use the same credentials on the My O2 App, I get the following message:Something went wrong.Oops. My 02 isn't available to you yet. If you're new to O2, it can take up to 48 hours for yo...

Dont have Mobile to get the Texts from O" app sign in

I dont have the mobile any more to get the texts with the code to allow me to log into the O2App. I have the user name and password, but no mobile. What can I do?

Refund

Hi I have left 02 but have now received my final bill which I am trying to claim a refund but signing into 02 app will not allow me to go to my bill and vlaim one also can not find any where to speak to someone about this just being sent round and ro...

My o2 app not working

Not working in app but working online

Airtime

Hello, I keep getting taken £12 every month for “airtime” where i am meant to have illimited texts, calls etc? Why??

I cant log into My O2

I made my O2 account over a week ago and received my sim card not that long ago. I went onto the app to set up my sim card and it is saying My O2 isn’t available to me yet.

Resolved! Pay as you go

I get unlimited minutes should I get charged to dial an 0845 number?

unpaid bill

I've received a letter saying i have a overdue bill but i don't understand why when I have a direct debit set up? Also i need to upgrade my phone as mine has died but the site won't allow me to. Account no - (REMOVED)

Resolved! I want to cancel the porting request

I initiated a porting request but I dont want to continue with it and want to cancel it.

O2

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