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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can’t access my account

For some reason I cannot access my account, out has been like this for over a year

about my 100 GB monthly internet

Comprei meu novo celular Samsung S22 em Bournemouth e o cartão com 100 GB de internet, com ligações e mensagens limitadas, e minha internet está sempre baixa, e o mês está começando e está vermelho e o limite é de 867 MB, e alguns dias depois é prati...

Resolved! No response on resolving issues raised by incorrect billing.

Hi - relates to issue 2457769. I was incorrectly set up by O2 after having cancelled my Oomph account at Virgin earlier last year. O2 incorrectly requested billing from myself (which I was unaware of, given I had no active sim with Virgin and not sig...

Resolved! Spend cap

Hi there

Resolved! Want to leave O2

Hi, I would like to cancel my contract because I no longer live in the UK, I am being charge for product I do not use. Kind regards,Sandy

Resolved! Travelling bolt on

Hi I’m travelling to Morocco and I’m little confused as to what bolt to purchase

Upgrade

Hi I am trying to get an upgrade but I can’t checkout as it says my bolt on is incompatible? I don’t know what that means

O2app

Hi,Why cant I sign in in my o2app account? I already report this matter in one of O2 shop and they s3nt message to fix this in your side but still 3 weeks have passed and still I cannot sign in. Please look at this matter as soon as possible.Thank yo...

My o2 account

I have been unable.to log in to my o2 account for a while

O2 credit default needs to be taken off urgently

Hi guys, I urgently need a default taken off my account from 3 years ago. I’m no longer with o2 and have a perfect payment record. However there was a last payment that o2 didn’t make me aware of. They accepted liability and credited my account howev...

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