Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Can’t login to 02 Account

I have two mobiles in my home, both pay monthly sim only. One was with O2 and the other with Virgin. However, when Virgin merged with O2 I have been unable to login or register with My02 as both are using the same email address. If I try to login, it...

Resolved! PAC Code

How do I get my pac code?

Volt not triggering because of address mismatch

Virgin use a different sourcing system to find addresses, compared to O2, so you both hold slightly different address descriptions. O2 cannot change the address they have on file because they drive their data from the Royal Mail PAF file. Virgin appe...

Bill I do not recognise

I have been charged £8.76 which I do not recognise. Who do I complain to as I cannot see contact details for O2

Update contract

I’ve just tried to upgrade but I did it wrong so need to cancel it

The mobile number on my account is for whatever reason incorrect and I am now unable log into 'myO2

My mobile number is for whatever reason incorrect on my account and I am unable to log in into myO2 account!

Waiting 48 hours to sign up to the app?

I've just bought an O2 sim from the shop but for some reason it's not letting me log in until 48 hours. Although, somehow it works fine to log in on the website.

Bolt Addon - mistake!

Hi there, I was browsing the addon packages for travelling abroad and I accidently purchased one without knowing - is there anyway of cancelling this? I have not used anything nor do I wish too. Thank you, Alfie

Logon to check usage

I'm stuck trying to logon to check usage/top up a pay as you go sim.When I logon the system wants to send sms code but the sim is in use in a dongle and I don't have access to it.How can I register another phone number to get the code to logon?I can'...

Resolved! Out of minimum contract term

Hello, I have received a text from O2 saying my monthly SIM free bill is to rise by more than £8 (from £8-20). I am an ex Virgin mobile customer who was transferred to O2 a year ago. The text states that I am 'out of my minimum contract term excludin...

O2

Forum Posts