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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! PAC code

I am unable to find the place where I provide my PAC code to keep my old number. Please help

Resolved! Lost Phone

I have lost my phone. O2 tells me to report it to them immediately and provides a phone number but no email address - how? I've lost my phone!

latest bill

hi last month i cancelled one of my phone numbers however my bill this month is even more that with two numbers. it should be one number and its 15 pounds per month not 40! Please amend the bill and make sure the mistake is corrected for future thank...

Resolved! Offer

I purchased an Apple Watch series 9 which was meant to include offer of iPods for £20 however I have not received anything re offer??

Cant get e-sim

My sim is no longer working but i wish to keep using this. To log into my o2 i need to receive a message but cannot as sim card is broken. Can you please help?

Roaming issues

Hello,Currently I travel Europe and i have an issue with a roaming in Hungary, Budapest.It’s not connecting to the local phone networks. I have tried automatic and manual connection . In both cases -no results. please help me asap.thanks,alex

Resolved! Swapping my number

I want to swap my number from my old phone under a family members o2 to my new phone in my name on o2. I keep getting sent back to my o2. It seems simple if it's a different network but o2 to o2 is a nightmare.

Refund

hello, i never received my refund

Resolved! cancellation of my o2 account

Hello,while I was in the Uk I registered to VirginMedia and as part of the contract I also became a member of O2. However, once we started to prepare to move abroad I called virgin media to cancel my registration and it was told to me that my O2 acco...

Account approved but still can't log in to the app

Hi, my account was approved 2 days ago and I still get an error when trying to log in to the My O2 app"Oops. My 02 isn't available to you yet. If you're new to O2, it can take up to 48 hours for your account to be ready. If it's been longer than 48 h...

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