My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 2547 Views
  • 1 replies
  • 1 kudos

Resolved! Balance Notification

Hi i would like to have the notification from O2 when i have messaged someone.

Brooke2 by Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

Resolved! Refund subscription

Hi can I get the latest subscription transaction cancelled please as I've tried to contact the company and their refunds are not working and suggested refunding through my payment method

Sharn by Level 1: Joiner
  • 82 Views
  • 1 replies
  • 0 kudos

Resolved! simcard

how long does a simcard take too come when out for delivery

Limitient by Level 1: Joiner
  • 97 Views
  • 1 replies
  • 0 kudos

Resolved! First & second bills are both for the same period and charged the same

Looking for some help as I am finding it hard to find a customer service phone number. I contract start date was 4th September and I received the notification that i would be billed 14 days later and that my next bill would be pro rata - absolutely n...

LaurenO by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos

Potential fraud

Hi, I got a phone call from “your mobile “ claiming to be O2’s business account… we swapped my account over and they said I had to send them my final bill and invoice how ever I can’t get that because Iv now been kicked out of O2 and Iv now received ...

Resolved! O2 won't let me log in

I have done an over the phone upgrade and clicked on the link to accept terms and conditions but my o2 tells me my personal details are linked to another account so I cannot log in

New phone

Why cant I buy a new phone out right from O2? How do I report the poor service that I receive from the O2 store in Hempstead Valley?

George88 by Level 1: Joiner
  • 87 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping my current mobile number

Hi I spoke to an advisor on the phone on Saturday morning and told her I was wanting to keep my current phone number to use with my new contract sim I went through it with her gave her my PAC code and everything and she explained it would be done tod...

Resolved! My order

I placed an order October 1st for the new iPhone / early upgrade .it’s still pending in my bank and o2 is not showing my recent orders !

Caroline8 by Level 1: Joiner
  • 130 Views
  • 1 replies
  • 0 kudos