on 23-05-2022 22:47
Hi,
I can't log in or change my password. I keep getting the message "Your account is locked, please contact administrator." I have rang o2 customer services about this 3 times over the last week and been told, after waiting for around 20 minutes on each occasion, "There seems to be a problem. Someone will ring you within 24 hours." (Sounds like " I dunno how to solve this. Bye") This hasn't happened and I can't access my account or bills. Does anyone know how I can access my account??
Solved! Go to Solution.
on 24-05-2022 17:39
Thanks All. o2 have been in touch today and the matter is now resolved. They asked me to erase all the cookies from my browser, then reset my password. I did this and it worked.
on 23-05-2022 23:52
on 24-05-2022 08:25
on 24-05-2022 08:25
Morning all, thanks for the tag @Cleoriff.
@richy1975 I'll message you privately and look in to this for you.
on 24-05-2022 08:36
on 24-05-2022 08:36
on 24-05-2022 17:39
Thanks All. o2 have been in touch today and the matter is now resolved. They asked me to erase all the cookies from my browser, then reset my password. I did this and it worked.