You don't have any products or services in this My O2 account.

[Anonymous]

I have a new phone/contract with o2 which I got on Friday (purchased from mobiles.co.uk).  Each time I log in I just get the error 'You don't have any products or services in this My O2 account.'

Is this common for new accounts?

[MI5 · Accepted solution]

New accounts with O2 directly should show immediately.
Ones from 3rd parties may take longer.
It may also be worth checking with customer services if nothing happens in a few days, just to check you have the correct login details.
http://www.o2.co.uk/contactus

[Anonymous]

I already had a preexisting O2 login prior to the contract as I purchased something from them back in 2014.  When I logged in on Friday it asked for my phone number which I entered.  Any screen after that point just comes up with that error.

I'm waiting for my number to port into O2 still so once that is in place i'll give them a call. 

Cheers.

[Anonymous]

Slightly different circumstances here..

When I bought a payg phone, I had to sign up and enter my new number myself!

anomaly or O2.. you decide!!

[MI5]

You may have a new password for the new account @Anonymous

Worth checking with CS.

[Anonymous]

But I can log into my account fine @MI5?

[MI5]

But it's your old account you are logging into, isn't it?

[jonsie]

Your number hasn't yet been ported back in has it? What phone number is showing? 

[Martin-O2]

Hey @Anonymous is your new contract showing in your My O2 yet? 

[Adlez]

@Martin-O2

The issue is resolved but it seems to have been a bit of a mess.  I used the online chat and someone transfered the account details for my phone number into my account.  All looks well apart from I had to setup a new password and now this forum account is also new.  I also can't reuse my previous forum alias it seems hence me replying from this account now.

Either way, I got what I was after.