You don't have any products or services in this My O2 account.

[forluke]

I keep seeing this, and through some links from a customer service sent to me while I was on the call I could reset and see my mobile account associated, but upon logging in I no longer see it (as it it was a duplicated account?) 

[MI5]

@forluke 

O2 have messed up a system update which is effecting thousands of customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[forluke]

Thanks!

[MI5]

Welcome