Wrong tracking number

[GTUK]

Trying to track my order, website shows tracking number (20 characters starting with LPN)

tracking number is not recognised and searching on Google it appears LPN tracking numbers are allocated by Oracle.

I'm not sure but I don’t think Royal Mail has direct access to O2 Oracle systems….

to whom should I report the bug?

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[jonsie]

Or you can call the sales team 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5]

@GTUK 

Depending on what you ordered, some tracking numbers are internal only and of no use to the customer at all.

So not necessarily incorrect.