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Wrong model and EMEI number on My02 account

Mike5
Level 1: Joiner
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on ‎07-03-2020 17:11

on ‎07-03-2020 17:11

I changed my phone from an iPhone 5 to a iPhone 8 but my account still shows the old phone. I have been using the new phone for about two months now so any automatic update should have already occurred.

Customer service have no idea and keep passing me around.

The main issue is that I am not seeing the WiFi calling option on my phone as the network probably thinks I have an iPhone 5 and that’s not compatible.
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ChrisPixel
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on ‎15-10-2021 18:49

on ‎15-10-2021 18:49

Hi Guys, did you get a self help solution for this? or did you need to speak to CS?

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MI5
Level 94: Supreme
In response to ChrisPixel
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on ‎15-10-2021 22:14

on ‎15-10-2021 22:14

Nothing you can do yourself @ChrisPixel 

Customer service is your only hope.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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