cancel
Showing results for 
Search instead for 
Did you mean: 

Wrong Phone listed on MYo2

Thornhill
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

My O2 shows an old phone I had listed. How do I update the details for my new phone?

Message 1 of 5
405 Views
4 REPLIES 4

O2Sophie
O2 Support
O2 Support
  • 234 Posts
  • 0 Topics
  • 20 Solutions
Registered:

Hi, Thornhill,

Is this a very recent upgrade/additional handset - I mean, as in the last 24 hours?

signature
Message 2 of 5
400 Views

MI5
Level 94: Supreme
  • 144188 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

@Thornhill 

It will update itself eventually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 5
384 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi @Thornhill , how are you getting on today? slight_smile Hope the above information explained this, but do let us know if you have any additional questions the community could help with at any point.

Message 4 of 5
368 Views

MI5
Level 94: Supreme
  • 144188 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

@Thornhill 

I'll just add that it generally makes no difference but there is no way to change it yourself.

You can edit the name tag though to say anything you want by clicking the pencil icon next to the device name in your MyO2 online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
364 Views