Is this the App?
Delete it from your phone then reboot and download the latest version
Otherwise
Message O2 on
(Facebook) (https://o2uk.co/O2CFB)
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,,
They should be able to help you.
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
