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Wireless bill

Sadik
Level 1: Joiner
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Hello my name is Sadik. And my insurance phone have hasked me for a wireless Bill. In that document must include: 
1.      Contain the full address and contact information for your network provider
2.      Printed on company letterhead
3.      Clearly display the name and address of the customer or main user of the phone
4.      Make, model and IMEI number of the insured phone must be clearly displayed
5.      Mobile number used with the insured IMEI must be clearly displayed
6.      Contain the date that the insured IMEI was barred. 

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MI5
Level 94: Supreme
  • 122405 Posts
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Registered:

@Sadik 

You need to contact O2 and ask for a standard insurance letter.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122405 Posts
  • 609 Topics
  • 19114 Solutions
Registered:

@Sadik 

You need to contact O2 and ask for a standard insurance letter.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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