Wi-Fi Calling

[DMac1]

I have an iPhone 7, on the £20 Big Data Bundle. I only recently was made aware of Wi-Fi calling, as my signal hasnt been great in the building where I live. 

When entering Settings>Phone, there is no option to add Wi-Fi calling whatsoever. I have updated to the latest software version of 13.5.1. 

Upon further investigation in the 'My o2' app, my device is registered as an iPhone 5s (my last phone). Could this be whats creating this problem? 

Thanks for any help in advance  

[jonsie · Accepted solution]

You need to call O2 to update your device details and also to enable wifi calling on your account @DMac1 

Guide: Coronavirus Community Help and Support 

[DMac1]

Thanks alot for your quick reply! i'll update the thread once i've called. 

[jonsie]

Good luck

The best number to get through seems to be
0800 587 4005

[DMac1]

UPDATE* 

The chap i spoke with on the phone informed me that currently Wi-Fi calling is not available on Pay as you Go, only Pay monthly and Business. However they are working tirelessly to introduce it to Pay as you Go. 

This may prompt me into going onto a Pay monthly deal, as they seem to be a better bargain than what i'm currenlty on. 

[jonsie]

Ah, I presumed you were on monthly contract, sorry @DMac1 

[DMac1]

No prob, i think its time to move forward with the pay monthly. Take care  

[Malc1946]

Low quality signal indoors, want to turn on wi-fi calling, iphone 7, followed instructions, gone to Phone, switched on wifi calling,  phone dialogue box tells me 'To allow wi-fi calling on this account contact O2, with go to website, now going round in circles. It Should Not be This Hard.
Helpline too busy to help, new pay monthly account, not very encouraging.

[MI5]

@Malc1946 

Try calling on these numbers around 8.00am is best Guide: Coronavirus Community Help and Support