Why is my payment not verified?

[DaleO]

I paid my monthly bill today at 14:38, via 2729. Operator sent the codes & took my card details, but I did not receive the usual email confirming the payment. I rang 202 15 minutes later, spoke to an advisor, who reassured me the payment was made, then a few hours later, I received an email, requesting that I make the monthly payment. So I just logged into o2 account, and it is asking me to make my payment. Please o2, what is going on? Thank you for your help

[MI5]

@DaleO 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Airtime & Device Plans) 

[Bambino]

@DaleO Have you checked your bank statement? It takes 24 - 48 hours for payments to clear O2's account. Longer if on a weekend, which this will go over. You may not see any confirmation until early next week.