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Why is my payment not verified?

DaleO
Level 1: Joiner
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I paid my monthly bill today at 14:38, via 2729. Operator sent the codes & took my card details, but I did not receive the usual email confirming the payment. I rang 202 15 minutes later, spoke to an advisor, who reassured me the payment was made, then a few hours later, I received an email, requesting that I make the monthly payment. So I just logged into o2 account, and it is asking me to make my payment. Please o2, what is going on? Thank you for your help

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MI5
Level 94: Supreme
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@DaleO 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 85: Esteemed
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@DaleO Have you checked your bank statement? It takes 24 - 48 hours for payments to clear O2's account. Longer if on a weekend, which this will go over. You may not see any confirmation until early next week.

I DO NOT WORK FOR O2



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